Employee of internal sales national – construction industry (m/f/d)

B.T. innovation GmbH is an internationally recognized company that has been developing and distributing innovative products and technologies for the construction and concrete components industry for over 30 years. In a team of 60 highly qualified and dedicated colleagues, we support our customers in making the construction process more efficient, cost-effective and environmentally friendly. To expand our sales team in Magdeburg, we are looking for Senior Consultant (m/w/d) As a sales representative (m/w/d) in the interior service, you coordinate the process from order acceptance to successful delivery and invoice delivery. You are the central link between our customers, the field service and internal departments such as logistics and production. In addition to the day-to-day business, you will introduce your ideas to develop our sales processes, customer support and our market address.

Customer advice: You will address and advise our customers in Germany by phone and email. Order processing: You check, collect and confirm orders in the ERP system and accompany the entire process until delivery. Documents & complaints: You create shipping documents, invoices and other sales-relevant documents. You process complaints based on solutions and customer-oriented. Data management: You provide and update customer and order data in our CRM and ERP systems. Interface work: You work closely with our external service and support customer support also in after-sales service. Lead Management: You qualify incoming leads, evaluate their potential and prepare the handover to the field service. Market feedback: You analyze customer feedback and share relevant insights into market trends, customer needs and competitive activities. Customer retention: You are introducing ideas to continuously improve customer satisfaction and customer retention.

Education: Ideally, you have completed a commercial training, e.g. industrial businessman / industrial businesswoman, merchant / saleswoman for office management (m/w/d) or the like, but also cross-enterers (m/w/d) with corresponding experience are welcome. Experience: You bring well-founded experience in sales services, order processing or professional customer support. Industry knowledge: Ideally you know the technical distribution, the construction industry or the concrete industry. Working method: You work structured, independent and reliable. Communication: You are service-oriented, communication-intensive and enjoy direct customer contact. IT-knowledge: You are sure to deal with MS Office and have experience in dealing with common ERP and CRM systems.

Security – a safe, permanent workplace with a long-term perspective. Compensation – an attractive and performance-oriented compensation package. Health – occupational health insurance, pension provision and health management. Family – financial support through our kindergarten grant. Team spirit – a collegial environment, regular corporate events and team-promoting measures. Design space – own ideas are welcome and help us continuously develop sales and service. .