Senior CRM Manager (m/w/d)

At Johnson Controls we design the environment where people live, work, learn and recover. From the optimization of building performance to the improvement of safety and comfort – we keep our promises to customers from healthcare, industrial manufacturing, public sector, education and many other industries. With a global team of 100,000 experts in more than 150 countries and more than 135 years of innovative power, we are driving behind the mission of our customers.

Your tasks:

As a CRM manager, you play an important role in implementing our sales and marketing strategy in the Building Solutions & Technologies division in the German market. They are an important link between German sales and marketing as well as the European Johnson Controls CRM team and work closely with these interfaces.

You initiate and run projects on (further) development of the CRM system and processes related to customer data and customer interaction Together with marketing, you will develop opportunities for improved customer segmentation and target audience approach You are the first contact person to set up and maintain Salesforce accounts In case of system changes, upgrades, maintenance and data migrations, you support by user acceptance tests and regression tests With the sales you will develop opportunities to expand salesforce data with the aim of increasing sales For our Salesforce users in Germany, secure 1st level support and organize national L2 support according to defined RACI process Thanks to your experience, you propose optimizations of the data fields and develop suggestions for optimized process processes in the CRM system You create sales training documents, conduct trainings to Salesforce (including Train-the-Trainer for Key User) and moderate workshops They drive technologies and process improvements to refine and simplify the ecosystem in which sales professionals are successful; in particular by using salesforce.com as a central CRM application and expanding into areas such as sales coaching, configuration– price – offering (CPQ) and marketing/lead automation. You create regular reports and dashboards for management and guide action recommendations They conduct regional commercial activities and successfully implement corporate initiatives in the Germany team They monitor sales operations including pipeline management, forecast and performance analysis. Drive business analysis and insights to support strategic decision-making. Effective cooperation with sales, marketing, finance, IT, pricing and product teams to optimize processes and improve their implementation. To measure success, you define suitable KPIs and ensure high performance together with the sales department

They have a relevant degree or comparable training Multiannual and well-founded experience in a similar role as responsible in the field of CRM and the use of Salesforce.com in a larger company, we presuppose, beneficial is experience from a matrix organization They have a high level of team spirit, flexibility, strong problem solving and curiosity You speak German at the native language level and have secure English skills You are routined in handling MS Office 365 You have the ability to achieve targets in a fast-paced and scheduled environment, always working with great accuracy

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