Manager Technical Support (m/f/d)

VALLONE® is a young company with passion for design and architecture: As a boutique brand for puristic bathroom design, we set up current interior trends and set the course for modern bathroom design not to remain an elite luxury with digital marketing and sales channels. As a Manager Technical Support, you work at the interface of product, purchasing and customers and make sure that technical topics are solved in a structured manner and are played back into our processes in a sustainable manner. manager technical support (m/d)

You are the central contact person for technical questions – both before and after the purchase of our products (bath tubs, sinks, furniture, fittings etc.) You accompany our customers and deliver understandable, practical explanations of technical relationships – for end customers as well as for installers and specialist partners Responsible handling of complaints as well as targeted identification of suitable spare parts and solutions You stand in active exchange with product management to bring experiences from customer projects and to help shape the further development of our products You are moving in a dynamic working environment without classic customer support structures – characterised by self-responsibility and design space

A completed training in the technical environment, ideally in the SHK sector, or brings comparable practical experience with Embossed technical understanding and the ability to convey complex facts clearly and understandably You work independently, structured and solution-oriented – and keep track of individual challenges Hands-on mentality with a pragmatic view for implementable solutions Safe, service-oriented appearance and enjoyment of individual customer advice You like to work in the team and appreciate the direct exchange with various areas such as sales and product management You bring very good knowledge of German in word and writing

A responsible task in a growing company with a very good development perspective A high identification factor and unique team spirit An indefinite body with attractive salary and flexible working time model Company laptop and smartphone Start-up mentality: characterized by direct communication, team spirit and hands-on mentality in a young and growing team A unique workplace in the middle of stylish industrial scenes Joint team events and free drinks, coffee, snacks and fruits Employee discounts and occupational pensions An intensive onboarding and coaching for optimal entry