TOPdesk Deutschland GmbH | Germany | 67xxx Kaiserslautern | Permanent position | Full time | Published since: 12.05.2026 on stepstone.de
Junior Consultant (m/f/d)
TOPdesk is an international software company focusing on service management. With around 700 employees in 8 countries and over 5,000 customers worldwide, we develop solutions that help companies to make their services more efficient. For our 2004-based location in Kaiserslautern, we are looking for a Junior Consultant (m/w/d)*. Your environment As a junior consultant, you are part of our consulting team with a focus on the support and advice of German-speaking customers. You represent your customers as a trusted advisor. Your focus is not only on the TOPdesk tool, but you actively help to optimize existing processes and accompany the resulting organizational change. You work closely with colleagues from different locations and are predominantly involved in projects in the DACH region. At the same time, you benefit from the exchange within our international network. .
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Your tasks • Your profile • What we offer
Take over the role of a trusted advisor to the customer with the aim of aligning projects to the overarching corporate goals and improving the customer experience of the end users sustainably Support our customers in mapping their processes in our tool as part of implementation projects Tracking a technical or process focus within own projects Implementation of user training Building strong and trusted customer relationships with focus on creating added value through the combination of tool, processes and the people involved Identification of potential for improvement at our customers Further development of our existing customers in relation to the integration of further processes Takeover of an advisory role for switching and positioning the TOPdesk services as well as understandable and convincing presentation of complex concepts to the contact persons Support of colleagues in sales and development through their own gained experience International cooperation with other locations for customer projects and internal projects Continuous development of your own working environment together with colleagues in the context of internal projects
Graduate degree (FH or university) Excellent communication skills Fast understanding and analytical skills Self-employed and pragmatic work Class B valid driving licence Readiness to travel in the DACH region (up to 10%) Very good knowledge of German and English in word and writing
Your job Take over the role of a trusted advisor to the customer with the aim of aligning projects to the overarching corporate goals and improving the customer experience of the end users sustainably Support our customers in mapping their processes in our tool as part of implementation projects Tracking a technical or process focus within own projects Implementation of user training Building strong and trusted customer relationships with focus on creating added value through the combination of tool, processes and the people involved Identification of potential for improvement at our customers Further development of our existing customers in relation to the integration of further processes Takeover of an advisory role for switching and positioning the TOPdesk services as well as understandable and convincing presentation of complex concepts to the contact persons Support of colleagues in sales and development through their own gained experience International cooperation with other locations for customer projects and internal projects Continuous development of your own working environment together with colleagues in the context of internal projects
Location
 | TOPdesk Deutschland GmbH | |
| 67663 Kaiserslautern | ||
| Germany |
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