Specialist Service Desk 1st & 2nd Level Support (m/w/d)

CANCOM is looking forward to an innovative, agile and sustainable environment: More than 5,600 employees work daily to improve cooperation and exchange in different areas of life with the help of modern IT solutions. You want to be part of it and go the next career step? Then become part of our digital journey. We are looking forward to people from a wide range of disciplines that are open to new people, have innovative ideas and want to advance goals together in the team. Ensuring operation in complex system environments Ticket processing taking into account SLA's Support and Troubleshooting 1st and 2nd level support troubleshooting Ensuring customer communication (telephone, email, ticket) and regular status updates Documentation in the ticket system Remote Analysis and Solution via Incident and Change Management Administration and monitoring of the system environment Software maintenance, patch management

Complete computer science studies or a successfully completed IT training, e.g. as a specialist system integration, system electronics, technical assistant for computer science Basic knowledge of networks, heterogeneous IT infrastructures, servers and operating systems First experience in IT support and in handling ticket systems First expertise in routing & switching and setting up wireless LAN connections First knowledge of manufacturers Cisco, HP, Enterasys/Extreme are desirable ITIL v4 Foundation certification is desirable Ready for weekend, shiftwork and readiness to call Good knowledge of German in word and writing and good knowledge of English

Flexible working hours and mobile office in coordination with the supervisor Discounts thanks to the “Corporate Benefits” portal Bike leasing Free drinks & fruit Further training Employee events JOBV1_EN