The German Pension Insurance Federation is the largest German pension insurance company and thus a cornerstone of social security in Germany. We accompany people all their lives – from start of work to retirement age. 24.2 million insured persons, 10.8 million pensioners and 3.5 million employers rely on us. For the area of requirement and customer management we are looking for you as Head of Division*in Customer Dialogue Location: Berlin or Würzburg Date of entry: 01.01.2027 Application deadline: 07.09.2026 Tender number: 14-038-2026 Employment: Full time (part time is possible in principle) Remuneration: E14 TV EntgO-DRV Activity The DRV-IT rvSystem principle and cross-sectional area is responsible for the development and further development of the German pension insurance IT core system. It combines management, technical and technical expertise to make the system legally secure, modern and forward-looking and implement new requirements. In addition to project management and control, information security, modern services for insured persons and the establishment of a new core system (rvEvolution) are among the tasks.

Professional and disciplinary leadership of the area Extension and extension of the area and support of the Department for Human Resources and Budgetary Processes Building and controlling customer management for the core system of the DRV Bund with a high service requirement as well as efficient customer dialogue formats and processes as a cross-carrier offer Building effective participation and feedback processes on different interest and customer groups of DRV’s supporters for continuous securing and/or Improving customer dialogue Taxes on conceptual building and the further development of customer dialogue formats for external customers, in particular as part of the online services of the core system Complex change processes tax as well as the area represented in central decision and control bodies Managing and controlling the development and implementation of cross-standards, policies and tools Developing practical data protection concepts for customer dialogue processes Ensure internal compliance requirements, data protection, IT security policies and legal requirements for the area of responsibility

A completed academic degree (Master or Diploma University or the like) in an administrative, economic, social, political, communication or spiritual study programme Multiannual current job-relevant professional experience Professional expertise and multiannual current professional experience in customer management, integration and participation processes using stakeholders Multiannual current professional experience in personnel management, team development and organisational building Multiannual current experience in managing projects or projects Confidence with large, distributed organizations and structures with IT system development cover and complex stakeholder environments Multiannual current experiences with structures and decision-making processes in large, complex organizations or companies Experience in public administration is desirable readiness to regular, also multi-day missions A strong customer and service orientation as well as analytical, strategic and entrepreneurial thinking skills help you A strong team orientation, pleasure in conceptual work as well as a strong communication and expressiveness as well as decision-making and implementation competence complete your profile

With a wide range of programs, our executives will be given the opportunity to strengthen their leadership tasks in everyday life and to jointly shape the future of our German Pension Insurance Confederation A comprehensive introduction to your new area of responsibility as an area manager*in and the possibility for independent work An interesting and varied activity with all the advantages of a large public employer A family-oriented company with flexible and service-oriented working hours The health of our employees is important to us. We support the practical implementation of occupational health management in everyday work Further information In order to occupy the position, we will have discussions with applicants who are in the narrower selection. Within the scope of the activity, participation in a safety review (SÜ) may be necessary in accordance with Section 9 of the Security Audit Act (SÜG); This requires the appropriate readiness and a successful conclusion. This is a place that is at risk of corruption, so special reliability and integrity are required. The activity requires knowledge of German in word and writing. We have set ourselves the goal of promoting women and are particularly pleased with women's applications. Persons with a severe disability or persons with equal status within the meaning of § 2(2) and 3 of the SGB IX are preferably taken into account with the same suitability. We welcome applications from people of all nationalities. .