Do you want a job with a purpose? And do you want to make healthcare safer, better and more reliable? Join our team! Join us as a service manager KIS coordinator:in (m/w/d) at Dedalus, one of the world's leading companies in healthcare technology, in Germany or Austria (100% home office possible), and make the best work of your career – with a sustainable contribution to better care and a healthier planet. We promote a corporate culture in which learning and innovation are explicitly desired. Together we improve clinical cooperation and processes and make a significant contribution to millions of people worldwide. Every person is the starting point and destination of our activities – and ultimately the most important beneficiaries. That's why we're proud of what we do every day. Our company is supported by a diverse community of 7,600 employees in more than 40 countries that jointly drive innovation and develop better health solutions for millions of patients: within the world. We are the people of Dedalus. Application deadline: 25. August 2026 At Dedalus, innovation begins with inclusion. As a company with strong values, we know that diversity and inclusion are key success factors for sustainable growth. Our international presence connects people all over the world. We are committed to estimating different backgrounds, skills and experiences and creating an environment that reflects the diversity of communities we work for. “Pursuing Diversity and Inclusion” is one of our core values and part of our “Dedalus DNA”. We design a respectful, diverse and inclusive working environment by recognizing the individual needs, perspectives and potentials of all. Dedalus stands for diversity, inclusion, equal opportunities and equality – and commits itself to a safe and value-assuring culture in which everyone can be or can develop their full potential. Our commitment to diversity and integration (https://www.dedalus.com/global/en/diversity-inclusion/)

Experience in handling change processes and in building and developing teams and structures Customer-oriented thinking with the ability to reconcile service quality, cost-effectiveness and employee satisfaction We offer you (only for Germany): A permanent employment contract with attractive salary for a long-term perspective Responsive and exciting tasks in a future-oriented industry The activities take place mainly in the home office, which allows you flexibility Total hardware and software equipment for pleasant work at home office A nice team that likes to support you and with which you are at “DU level” New company handy with dual-sim (Android or iOS) also for private use Possibility of a job-supported Germany ticket We provide you with a free credit card Benefits for tickets for leisure events of various types Group accident insurance (also applicable for accidents at leisure) Occupational pensions and time value accounts Benefits in Austria: Promotion of tickets for public transport (annual ticket Vienna, climate ticket etc.) Food vouchers flexibly redeemable for your daily shopping Group accident insurance also applicable to private accidents Private health insurance with attractive conditions by group discount Corporate Benefits with discounts and discounts Applies to Austria only: The minimum salary for this position is €56,900 gross per year (38,5 h/week) according to the IT collective agreement. It goes without saying that an overpayment including bonus scheme depends on qualification and experience. We look forward to your online application with letter of motivation incl. CV and testimonials! Disabled applicants are particularly taken into account with the same suitability. We are Dedalus – come and become part of our team Dedalus is committed to a motivating and value-adding working environment that reflects the passion with which our employees follow our mission: doctors: to help nursing staff to provide better care for their communities.

Your tasks: Leadership and Development of the KIS Coordinator Team Responsibility for service quality, customer satisfaction and operational excellence Coaching, promotion and development of employees Control of resource and capacity planning Continuous optimization of processes and service processes Support of existing customers and management of escalations Close cooperation with sales, product management, service and other interfaces Promoting knowledge sharing and best practices Accompanying change processes and organisational developments Cooperation with HR and Controlling to successfully manage the responsibility Representation of the team and the region to internal and external stakeholders Your profile: Complete studies in the field of business information technology, computer science, business management or a comparable qualification Alternatively: completed IT vocational training with relevant, multi-year professional experience in the service or support environment IT Service Management (e.g. ITIL), leadership, coaching or organizational development Interest in continuous personal and professional development Multiannual experience in IT service or support, ideally as a service manager or in a comparable service function Advantageous leadership experience of employees including target agreements, feedback and development talks Experience in managing operational service processes, resource and capacity planning as well as in escalation management Safe handling of cross-departmental cooperation (e.g. Product Owner, Sales, Service, HR, Controlling)