Support employee (m/w/d) for digital products at a family-run local champion

HAPEKO is the first address for professionals and managers in Germany. The focus of the activity is the creation of links between specialists and executives with a professional desire for change and suitable companies. HAPEKO is represented throughout Germany with more than 20 locations.

Our client is a renowned and leading medical technology company in Germany in the field of multifunction defibrillators and monitoring systems. For 30 years now firmly anchored in the Rescue Service and Hospital area, our mandate accompanies its loyal customers with successfully tested, life-saving devices as well as services such as state-of-the-art training and e-learning.

In the position of support staff (m/w/d), you will focus on the support of digital products in an innovative company focusing on medical technology. They support customers in troubleshooting, manage user and device management and perform training. With your technical expertise and communication strength, you contribute significantly to customer satisfaction and help build a growing support team. Are you experienced in support of digital products and are excited about the possibility of actively shaping processes? Would you like to take responsibility and inspire customers with high-quality solutions? Then you are right with us!

The place of use: Pumps

support in the case of questions and settlement of complaints or withdrawals related to digital products. Management of user and customer data in our digital systems. Asset and device management for end customers related to our solutions. Training for end customers on our digital products and platforms. Working with the creation and maintenance of FAQs, wikis and instructions for the digital area. Maintenance of customer data and updating relevant information. Monitoring and screening of manufacturer news on the digital solutions used. Working to build a specialized support team for digital products. Development of existing employees through training and motivation through clear objectives.

They have successfully completed vocational training, e.g. as a specialist in system integration, computer science businessman /-wife or comparable. Experience in support, ideal for digital products, software or platforms as well as ticket systems. Knowledge and experience in MS Active Directory, MS Exchange and other MS components. Basic technical understanding and willingness to work into digital systems and new products. Own initiative and desire for further and further training in the digital field.

Indefinite fixation with attractive salary for sympathetic medium-sized Family companies with flat hierarchies and fast decision-making Homeoffice Top technical equipment (Curved monitors at all employees) Crisis-proof industry and employers with ideal conditions Your know-how saves life, what do you want more?! JOBV1_EN