Customer Journey Expert Mobile Banking App – Business Banking (w/m/d)

With over 9 million customers, ING is the third largest private customer bank in Germany. Whoever works at ING doesn't just do a job. Working with us is the chance to change something. How you doing? By touching the lives of millions of people as a global bank and aiming to have a positive influence on society and our planet. And by staying human, close and personal thanks to our start-up mentality – as unbanky bank.

Customer Journey Expert Mobile Banking App – Business Banking (w/m/d) at Frankfurt

With ease, you look through customer glasses and understand how to create smooth processes from desires and needs? If you are interested in products, are innovation and service at the forefront? Perfect! At ING we rely on team spirit, a productive working environment and further training for our employees. Sounds good? Then apply – CV is enough – and bring us to the next level in the business banking sector.

With detailed analysis of the customer journey within the Business Banking Mobile Banking App, you make us fit for the future. Together with the product areas, you will find vulnerabilities and improvement potentials to bring the customer journeys to high gloss. Always working on the feedback of our customers and analysing user data to get the most out of our app features. Because in terms of customer satisfaction you are fully in your element. With customer journey maps and specialist concepts we can rely on your skills. You develop, realize and convince in cooperation with our Product Owns and App experts, so that our app gets even better every day. With a watchful eye, you carry out market and competition analyses, provide you with an overview of the latest trends and know about your true results where our product needs to be adjusted. The technical design of new features, processes and systems is also well in your hands and you are realizing, testing and implementing them competently and carefully. And as a team player, it is natural for you to work with UX/UI designers as well as marketing teams and to use common resources. Local as well as global stakeholders are also getting into the boat for product development and allowing their needs and expectations to flow. Last but not least, you make life easier with understandable policies, clear process documentation and the care of reporting dashboards from your colleagues.

Specialized studies in business such as BWL, business informatics and banking practice Multiannual experience as a customer journey expert*in or in a similar role, ideally in the field of mobile banking / fintech Found know-how in the design of the customer journey, in the customer journey itself and in the requirements of business banking / customers Extensive understanding of the design of technical requirements (e.g. business processes in a bank and the underlying technologies/infrastructures or experience with app channels) and their implementation Very good communication and presentation skills, also in the communication of complex ideas Proactive working, holistic thinking, and fun at work in the team Innovation joy and a sense of sustainable solutions Very good German and English in word and writing

Operating pensions, asset-effective services, free Deutschlandticket & Bike LeasING, operating restaurant Hybrid work model: In addition to work in the office, you can also work on the mobile – as part of operational, legal and regulatory requirements. Individual working time models, Sabbatical, support for care & childcare costs Own budgets for personal development and health plus personal equipment budget for your mobile workplace JOBV1_EN