Life is always about becoming... In life it is about going on a journey to become the best version of our future self. As we discover new things, we face challenges, master them and grow beyond us.

Apply to Mercedes-Benz and find the area where you can develop your talents individually. You will be supported by visionary colleagues who share your pioneering spirit. Joining us means becoming part of a global team whose goal is to build the most desirable cars in the world. Together for excellence.

Number: MER00046RY Customer Journey & Relationship Management is responsible for the holistic consideration and further development of the customer relationship along all relevant touchpoints. The aim is to create a consistent, inspiring customer experience, from the purchase decision to the use of vehicles to the repurchase. For this purpose, the team analyzes customer feedback, identifies optimization potentials and develops measures for the sustainable increase of customer satisfaction, loyalty and brand retention together with internal and external partners. Tasks: Support in the analysis and processing of customer feedback and customer satisfaction data Working with the development of customer journey and customer experience concepts Creation of management presentations, reports and decision templates Support in the preparation, implementation and follow-up of workshops and committee meetings Conducting research on market, customer and competition topics Cooperation in deriving and pursuing measures to improve the customer experience Processing of key figures and insights from various customer studies and surveys Coordination with international disciplines and relevant stakeholders Support in controlling CX and CRM related projects The activity can start from October 2026.

Studies in Business Administration, Economics, Business Psychology, Social Sciences, Communications, Marketing, Management or a comparable degree course

Interest in Customer Experience (CX), Customer Journey, Customer Relationship Management (CRM) and Customer Research

Ideally first experience in the areas of customer experience, marketing, market research, CRM or project management

Analytical way of thinking and joy in handling data and customer feedback

Secure handling of MS Office, especially PowerPoint and Excel

Very good knowledge of German and English in word and writing

Structured, independent and careful operation

High communication and team capability

Additional information: We are looking forward to your online application with CV, lettering, certificates, current enrollment certificate, giving the semester and proof of the regular study period. Please do not forget to mark your documents as ''relevant for this application' in the online form and note the maximum file size of 5 MB. Further information on the setting criteria can be found here. Disabled and equalized applicants are welcome! The severely disabled representative (sbv-mbvd@mercedes-benz.com) is happy to support you in the application process. People Solutions will be happy to help you with questions about the application process. You can reach us by email via myhrservice@mercedes-benz.com or by phone at 0711/17-99000 (Mo-Fr 10-12am & 13-15am).

Food supplements Employee handy possible Employee discounts possible Employee participation possible Staff Events Coaching Flexible working time possible Hybrid work possible Health measures Employment Mobility offers Kantine, Café Parking space Good connection Accessibility