Teammanager Digital Workplace & Support (m/f/d)

SMC Deutschland GmbH is a leading manufacturer, partner and solution provider for pneumatic and electrical automation technology. The company belongs to SMC Corporation with nearly 21,000 employees worldwide. The company has subsidiaries in 83 countries with 500 sales centres worldwide. SMC Deutschland GmbH, headquartered in Egelsbach near Frankfurt am Main, has been working successfully on the German market for over 40 years and is now employing more than 800 employees.

For our customers, we continuously develop individual solutions and extend our product catalogue, which currently contains more than 12,000 basic models and more than 700,000 variants. We build on the experience and know-how of our experts. Professional and disciplinary leadership of the 7-member Digital Workplace and Support Team Central contact person for IT-Digital Workplace and IT support departments Further development of the team structure, skills and processes Capacity, resources and deployment planning Implementation of employee talks, target agreements and performance assessments General responsibility for the standardization, development and operation of the digital workplace (Client Lifecycle, Software Distribution, Collaboration Tools, Mobile Devices etc.) Ensuring high user satisfaction and productivity Responsibility for operational IT support (e.g. 1st/2nd level) Ensuring compliance with SLAs defined service quality indicators Control and continuous optimization of IT support processes (Incident, Request, Problem, Change) Escalation management in critical incidents Ensuring the implementation of IT policy, security and compliance Coordination with the IT leadership on strategic issues Control of external service providers and providers Budget Responsibility for Digital Workplace and Support Risk management in its own responsibility and control of appropriate countermeasures Priority and selection of projects and project portfolio

Did we awaken your interest? Then we look forward to your application:

Claudia Nuss, People & Culture. For further questions please contact Mrs Nuss at +49 (0) 6103 / 402-814. This is the ideal way to bring You are right with us if you want to work in an internationally active, powerful environment and like to work in the team. Completed studies or training in the field of computer science or comparable At least 5 years of relevant professional experience Professional experience in the international environment Very good MS Office knowledge and ITIL skills Experience in agile project environments of advantage German and English knowledge in word and writing

An attractive and efficient remuneration, of course with 13. Monthly content A friendly team with passion and a lot of design space A modern, well-connected workplace in the heart of the Rhine-Main metropolitan region Space for your own development with a wide range of training and further training Many other benefits such as a private health insurance, a group accident insurance, a grant for occupational retirement and bicycle leasing