Commercial Employee (m/w/d) Customer Service / Energy

With our energy comparison we always help our customers find the best offer in the tariff jungle of suppliers. As a test winner, we guarantee the best fares and ensure a smooth change. Use your chance and become part of our exceptional service team and help our customers save energy costs. At CHECK24, CHECK24 contributes to the digital transformation in agile and innovative teams and experience the rapid development of the market leader. We offer an extraordinary working atmosphere, flat hierarchies and start-up mentality paired with the CHECK24 Spirit. We are looking forward to your application as a commercial employee (m/w/d) customer service at CHECK24 comparative portal Energie GmbH.

Your main task is to advise our customers on all questions about energy and energy change via email. You will also develop independent solutions for more complex issues (no energy knowledge necessary) You are using complaints for our customers, find the right solution in cooperation with energy suppliers and internal interfaces and follow these up to the end Examination for completeness and plausibility of energy exchange requests and customer data, as well as their updating and tracking also falls within your task You bring in input how we can continuously optimize our processes and processes and work on project-related tasks Depending on your strengths, you will perform other tasks, such as knowledge and information management, training and coaching, managing text templates, communication with external interfaces, processing of customer reviews

A completed vocational training with a commercial focus, e.g. a merchant/wife for office management and professional experience in a comparable function Experience in customer service, at best a back office team with complaint management and complete processing A careful and structured way of working Safe handling of common office and internet applications, as well as communication tools in a digital work environment You like to work in the team, have a high level of service and solution orientation and also like to live with colleagues Organisational and communication skills, as well as a good technical understanding Excellent knowledge of German in word and writing, as well as good English skills

You become part of our success story: We are market leaders & dynamic start-up in one. With more than 15 years of success on the market, we offer you the stability of an established online company You can easily come to us: Our central location directly at Donnersbergerbrücke. Our bright and modern office offers space for creativity, outdoor work and fun at the kicker. Thanks to MVV-Jobticket, bike/eBike leasing and free bike parking, you can get to the office in a climate-neutral and cheap way Modern work: decide whether you work in the home office on Fridays, collect up to 12 additional days a year or choose a salary increase instead. In addition, you can take up to 10 unpaid days a year, according to your individual needs Flexible working hours: With us there is no shiftwork and no weekend work - your working time is flexible between 7 am and 6 pm, so you can plan your day optimally We appreciate your commitment: unlimited contracts and an attractive remuneration with annual premiums for special success. Coupons for numerous CHECK24 products, a subsidized occupational pension and many other benefits are available at the top Your ideas are important to us and are quickly implemented: independent, agile work with the introduction of own ideas. Short decision paths and release cycles are of course for us We are pushing you forward: Individual promotion of your career through internal and external training as well as regular feedback talks and personal coaching. Thanks to our strong and sustainable growth, we offer perspectives in the technical and management career We equip you: Powerful MacBook and get two additional screens You directly on the first working day With us you can feel comfortable: free drinks are cooled in every office. Coffee, cocoa, cereals and fresh fruit are regional and organic. 3x a week there is a free lunch through our catering We are also a super team next to the work: we have a collegial and friendly environment. At beer garden visits, office parties and our legendary summer and Christmas events we celebrate our successes. In addition, we organize team events and joint sports tours JOBV1_EN