Employee (m/w/d) in telephony - hybrid working (remote & presence)

You have strong communication skills and are characterized by your organizational competence? The direct customer contact gives you pleasure and you are looking for an exciting activity in a service-oriented environment? Then we have the ideal position for you! Our customer, a renowned company, is now looking for a motivated employee (m/w/d) for telephony. Be part of a dynamic team where you can process customer requests friendly and professionally and bring your strengths into a diverse range of tasks. Actively contribute to the success of the company! Interested? We look forward to your application! Consumption and forwarding of incoming telephone calls Processing of customer requests on the phone Customer advice on products and services forwarding specific concerns to the relevant departments Recording and documentation of conversation contents in the system Updating and maintaining the customer database

First experience in telephony or customer service desirable Friendly and secure appearance on the phone Very good knowledge of German in word and writing Safe handling of MS Office, ideally knowledge of CRM systems High team capability and strong customer orientation

Unlimited employment contract with long-term development possibilities Compensation and attractive social benefits Modern and pleasant working environment Flexible working hours with the possibility to work in part in the home office Support by a dedicated and motivated team Personal support through our experienced team during the entire application process JOBV1_EN