You are responsible for the processing and response of telephone and written customer requests in the field of care approval. You are responsible for the processing of documents taking into account the legal framework conditions. The initiation of corrections in individual cases is also part of their tasks. You are responsible for the timely implementation of recalls. You support team management in improving workflows and collect statistically relevant data.

You ideally bring a completed vocational training in the field of healthcare or comparable qualifications in the relevant field. Alternatively, you have acquired the necessary know-how through practical experience and specific knowledge to successfully fulfill the tasks of this position. You have expertise in the field of private care insurance and aid law or have the ability and willingness to acquire them. Embossed communication and conflict skills are characterized. You are interested in a varied activity and have good PC skills. A high level of service orientation and team capacity are of course for you.

Benefit from fair remuneration – according to the collective agreement for the employees of the Deutsche Bundespost (TV Ang). Ensure your future – with an employee-funded, attractive occupational pension (claim after three years of service). Grow with us – through targeted professional and personal training opportunities. Design your working day flexibly – with extensive Germany-wide home office options. Enjoy generous leisure arrangements – with 30 days of vacation, up to 12 days per year as well as work-free days on Christmas Eve and New Year's Eve. Combine work and private life – thanks to family-friendly working hours, a grant to child care costs and care support. Stay healthy with ever new offers and actions around physical and mental health. Benefit from employee benefits – such as an ÖPNV grant, employee rebates and the possibility of e-bike leasing. Experience diversity and equal opportunities in a positive environment – we stand for fairness, equality and an open, value-adding relationship. Take an active part – and participate in the future of PBeaKK in exciting projects. The PBeaKK ensures the professional equality of all sexes. Senior Consultant (m/w/d) In principle, the job is also suitable for parttime employment. .