Operations Coordinator Conference Hotel (m/f/d)

You are the face of the house and thus the central contact person on site for guests and external service providers with regard to correspondence, guest advice and complaint management Ensuring the workflows for a service-oriented and frictionless conference and hotel operation is your responsibility You are responsible for the Troubleshooting on site You control and coordinate the external service providers (house service, guards, reception services, housekeeping, catering, laundry) and are responsible for operational planning You independently plan the procurement of resources, such as material, service and equipment to ensure the operation of the conference and process the orders, invoices and contracts You work closely with suppliers and service providers You are responsible for the event management and accompany it You support the optimization of internal processes, coordination of processes and appointments, as well as preparation of reports and evaluations and work in modernising the conference hotel with

You have a successfully completed commercial training (IHK) as a hotel specialist. Further requirements: You bring at least four years of professional experience in a hotel business Embossed team and service orientation as well as strong communication skills are among your strengths You have a good organizational ability as well as a structured, independent and flexible way of working Your own initiative, reliability and good time management You have good knowledge of Microsoft Office and ideally have experience in working with a hotel software You have certain knowledge of German that correspond at least to the C1 level (flowing in word and writing)

Depending on the personal and operational requirements, a fee for employees is from the E05 Group to the E09a TV‐L (approximately 39.590,00 € – approx. 58.820,00 € per year) with all agreed social benefits (e.g. occupational pensions). What makes us: We wish people with passion and personality who want to participate in extraordinary projects. The BLB NRW actively promotes the equality of all employees and therefore welcomes applications of people, regardless of their cultural and social origin, age, religion, worldview, disability (§ 2 SGB IX) or sexual identity. We welcome applications from seriously disabled people and people who are equal to them and will take them into account with the same suitability and subject to legal regulations. We are also particularly pleased about women's applications and prefer them in accordance with the national equality law. The body can also be used in parttime. We live a corporate culture of openness, diversity and appreciation and thus create an environment in which the personal potential can best develop. .