DATAGROUP | Germany | 55xxx Ingelheim am Rhein | Permanent position | Full time | Published since: 22.05.2026 on stepstone.de
Service Engineer – Service Desk (m/f/d)
DATAGROUP Rhein-Main GmbH (formerly URANO), based in Ingelheim am Rhein, Rheinland-Pfalz, is part of DATAGROUP SE, one of the leading IT service providers in Germany. For almost 35 years, we have been the innovative and independent IT partner for companies, medium-sized enterprises and public contractors in the Rhine-Main region, Germany and Austria. To support our “Service Desk” team in Ingelheim am Rhein, we are looking for a Service Engineer (all genders) – Service Desk Reference number DG-RM-021
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Your tasks • Your profile • What we offer
Processing of customer requests in 1st / 2nd level support Qualification and documentation of requests in an ITSM system Endusersupport of standard software (MS Office, Adobe etc.) Enduser support of common operating systems Support in the Microsoft-365 environment Support for further topics: Remote maintenance of clients, Citrixsupport, Mobile Device Management, Active Directory Management
Successfully completed training as a specialist informatics (all genders) for system integration (or comparable) or alternatively several years of professional experience in a comparable field of work Experience in IT support (1st and 2nd levels as well as IT service management) Practical knowledge in the Troubleshooting of Windows operating systems Experience in working with ITSM ticket tools Good knowledge of Active Directory and User Management as well as Microsoft 365 High level of customer orientation and service readiness Communication skills Embossed problem-solving skills and analytical understanding Team capable and stress resistant flowing German and good English knowledge in word and writing
Recreation period: 30 days holiday per year Attractive remuneration: Annual salary and bonus round, employer-funded occupational pensions Efficient cooperation: Flat hierarchies with duz culture and short decision paths Latest hardware: MacBook or Windows laptop as well as iPhone with dual SIM Future security: permanent employment contract in a future-oriented IT company Career and development: Individual support through our career model, our planned training catalogue and regular development talks Modern working environment: state-of-the-art offices with ergonomic equipment in a central location with direct connection to bus and train Parking: Free parking nearby Sustainable mobility: allowance for a job-cycle Team and Events: Stadium Experience Mainz 05, Summer Festival, Bowling, Online-Quiz and more
Location
 | DATAGROUP | |
| 55218 Ingelheim am Rhein | ||
| Germany |
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