User support and cooperation in IT support as a contact person for users:in case of technical and technical questions (first-level support) Analysis, prioritization and troubleshooting as well as processing of service requests during operation Consultation and support of users:in case of questions about the use of the supervised applications and systems Collection, prioritization and tracking of incidents and service requests Creation, maintenance and further development of user documentation as well as support and processing processes Support and support for users:inside in the specialist applications and systems used Implementation of administrative tasks within the framework of user, rights and application management Support in the introduction of new applications and functions Working with the optimization of service processes, digital solutions and business processes Close cooperation with departments, colleagues and external service providers for sustainable solutions

Successfully completed training in the IT environment, e.g. as a specialist informant:in for system integration, merchant/wife for IT system management or a comparable qualification First to multi-year professional experience in IT support, application support, system administration or comparable IT-related activities Experience in insurance and Assekuranzumfeld is advantageous, but no requirement Knowledge found in Microsoft Windows and Microsoft 365 Know-how in Jira, Confluence, Citrix Virtual Apps & Desktops is desirable Embossed service and solution orientation as well as joy in handling users: inside High communication and team skills as well as a friendly and binding occurrence Self-employed, structured and careful working Impressed organizational capacity and good time and self-management High level of reliability, sense of responsibility and trustworthiness High readiness, rapid understanding and interest in new technologies Very good knowledge of German in word and writing

Possibility of activity in the home office Attractive occupational health insurance Responsible, interesting and varied activities Flat hierarchies Corporate Benefits and possibility of service leasing 100% customer focus, full use for the best insurance solution and top service – this is SCHUNCK. Do you also find yourself in it? Then we look forward to meeting you! In the case of the same suitability, ability and professional performance, seriously handicapped persons and persons who are equal to them have priority over applicants who are not legally privileged.

respect #responsibility #customer orientation #professionality