Customer Advisor 1st-Level Support (m/f/d)

Print & More GmbH is part of the CYAN Group. The company was founded in 1993 and has its headquarters in Bochum and a branch in Uelzen. The Group is one of the leading online retailers in Europe, focusing on toner, ink and office materials. In more than 40 online shops, it offers one of the most extensive ranges of original brand products, high-quality white label products, compatible brand names and environmentally friendly and recycled alternatives. Today, CYAN Group employs more than 150 employees and continues its sustainable growth course. Why CYAN GROUP? We as an employer We offer you the opportunity to get an insight behind the scenes of e-commerce and to drive the company forward. Since our foundation, we have become one of the major European online retailers for toners and ink. Be part of an innovative and committed 150-member team. Are you happy to solve demanding customer concerns and keep an overview in challenging situations? Then our customer service team supports you with your professional expertise and your strong service orientation. Together, you will ensure satisfied customers, smooth processes and continuous development of our service quality.

Customer support: You process complex customer requests by phone and e-mail and find reliable and customer-oriented solutions. Ordering and return processing: You take care of challenging ordering, returns and cross-departmental questions. Escalation Management: You take the clarification and solution of escalation cases within your defined responsibility. Technical support: You support and advise your colleagues on complex customer requests and professional questions. Introducing new employees: You accompany new colleagues during their incorporation and support them in the daily operating business. Quality assurance: You ensure a high quality of service and ensure consistent compliance with our service and quality standards. Process optimization: You recognize potential for improvement and actively participate in the further development of processes, work instructions and standards. Cross-departmental cooperation: You work closely with our internal departments to reliably solve complex customer concerns. Problem analysis: You support the analysis of recurring problems and, together with the areas involved, conduct appropriate improvement measures.

You are a real team player and convince by your strong service and customer orientation. You have a completed professional training or have a comparable qualification. You bring first relevant professional experience in customer service or in a comparable field of activity. You have very good knowledge of customer service and ordering processes as well as a good understanding of internal processes. You work independently, structured and solution-oriented and are able to work even complex and inter-divisional issues securely. You also perform in challenging customer situations and convince with your very high communication capability. You have very good oral and written expressability in German. English skills are of advantage. You are very safe to use MS Office as well as ERP, CRM and ticket systems and work quickly into new applications and processes. You meet informed decisions within your responsibility and take responsibility for the successful solution of customer concerns.

A varied and responsible area of responsibility with direct influence on the satisfaction and binding of our customers The ability to actively introduce your expertise and develop our service processes A structured and comprehensive integration into your tasks, our systems and internal processes A collegial team with short voting paths and mutual support Flexible working thanks to sliding time and home office capability, after the installation phase; a day of presence in the office every Tuesday An occupational pension scheme, subsidised lunches and other benefits Regular corporate events such as department activities