Senior Manager Order Management Components and Spare Parts (m/f/d)

Fresenius Medical Care is the world's leading provider of products and services for people with kidney disease. As a global health company, we have a special mission: to ensure the best possible care. Help us improve the quality of life of a growing number of patients around the world and become an important part of our team.

Traditional sense of Fresenius

More than 128,000 people on all continents work at Fresenius to offer ever better medicine for more and more people. With us you have the chance to make a difference with your career – and become part of our impressive growth history.

Fresenius Medical Care – Making the future viable. For patients. Worldwide. Every day. More than four decades of experience in dialysis, pioneering research, world market leader in dialysis therapies and dialysis products – this is what Fresenius Medical Care says. At Fresenius Medical Care, we are the world's leading provider of kidney care and are committed to sustainably improving the lives of people with chronic kidney disease. Our mission is to provide high-quality and innovative products, services and therapies throughout the entire treatment chain. Guided by our vision “To create a lively future. For patients. Worldwide. Every day.” over 125,000 employees work worldwide with commitment, responsibility and passion. Within our Care Enablement segment, we develop and deliver vital medical devices, digital health solutions and therapies that support clinical teams and improve treatment outcomes. Our FME Reignite Strategy is driving change through innovation, efficiency and sustainable growth. Our values shape our daily actions: We take care of our patients, colleagues and our communities. We work together across teams and internationally to achieve excellent results together. We act responsibly, grow with sense and lead kidney care with integrity and innovative strength. Our location in Schweinfurt plays a central role in the global production of dialysis medicine products. More than 1,400 employees contribute their expertise every day to ensure the highest quality standards – around one third of them in research and development. Since 2019, there is also a modern technology center with around 8,000 m2, in which about 220 specialists from different fields work together on the further development of our dialysis machines. We manufacture medical devices for hemodialysis, peritoneal dialysis and for acute therapy. Become part of this team and make an important contribution to the further development of modern dialysis therapies worldwide.

Head of the Order Management Components & Spare Parts team Professional and disciplinary leadership of the team Performance reviews, feedback talks, target agreements and personnel development measures Staff planning Budget planning, management and control Responsibility for costs Compliance and further development of standards for different business segments Ensuring optimal order processing in SAP clarification of customer requirements Ensuring the quality of order intake (completeness, processability) Monitoring of dates and backward positions Identification and escalation of deviations Customer-centred achievement of defined service levels Coordination of (peak) procedures appointment and demand-oriented initiation of logistics and shipping processes Separate supply of other works with components in the global production network Efficient and reliable delivery of subsidiaries and FME service technicians with spare parts Interface to the global TPI-Customer service team to ensure material availability for third-party customers Use of market information and demand developments for the continuous optimization of the spare parts forecasting process and component planning Further development of customer relationships and communication with current and future process partners

Study or qualification as an industrial specialist At least five years of professional experience in order processing, customer service or export Multiannual experience in managing and developing employees Representative communication and problem-solving competence Situative leadership skills High abstraction capacity and pronounced process orientation Motivation for continuous improvement Target-oriented use of key figures and data analyses as a guide instrument Funded knowledge in international supply chain management (end-to-end) Experience in order processing Knowledge of export and foreign trade Expert knowledge in SAP in the field of supply chain and logistics Ideally experience in SAP rollouts and integration projects Very good MS Office knowledge Very good knowledge in German and English