Jungheinrich AG | Germany | 22xxx, 21xxx, 20xxx Hamburg | Permanent position | Full time / Home office | Published since: 16.09.2026 on stepstone.de
Global Lead AI Solution Architect - Customer Service (m/f/d)
More with you – Design with us the future of intralogistics! Since 1953 we have been developing smart and sustainable solutions for global material flow from intelligent vehicles to fully automated systems. Today we are over 21,000 colleagues worldwide, united by the conviction that we can move more together. Global Lead AI Solution Architect - Customer Service (m/w/d) Company JH Service & Parts Customer Service division Location Hamburg Start now Full time Week hours 35 or 40 hours .
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Your tasks • Your profile • What we offer
More with you – Design with us the future of intralogistics! Since 1953 we have been developing smart and sustainable solutions for global material flow from intelligent vehicles to fully automated systems. Today we are over 21,000 colleagues worldwide, united by the conviction that we can move more together. Global Lead AI Solution Architect - Customer Service (m/w/d) Company JH Service & Parts Customer Service division Location Hamburg Start now Full time Week hours 35 or 40 hours
Development and control of the global AI strategy and the technology roadmap for customer service Conception of scalable AI solution architectures based on generic AI, machine learning and data-driven technologies Responsibility for the integration of AI solutions into cloud, data and enterprise platforms and the definition of future-oriented architecture standards Assessment of new technologies, platforms and partners as well as control of make-or-buy decisions Ensuring AI Governance, Responsible AI, data protection and compliance requirements at global level Professional leadership of the global AI & Advanced Analytics team as well as consulting management and stakeholders in strategic AI initiatives
successfully completed studies of computer science, artificial intelligence, data science or a comparable discipline; Promotion of Benefit Long-standing experience in the development and implementation of enterprise AI solutions and in the AI Solution Architecture Knowledge of Generative AI, Large Language Models (LLMs), Machine Learning, RAG, AI Agents and Modern AI Platforms Deep expertise in cloud technologies, preferably Microsoft Azure, complemented by experiences with AWS and/or Google Cloud Experience in the design of data and AI architectures as well as in the handling of platforms such as Databricks, Snowflake or Microsoft Fabric Outstanding leadership skills, strong communication skills in German and English as well as experience in international stakeholders management
Flexible working time and 30 days vacation Attractive remuneration Occupational pensions Fully comprehensive home office equipment restaurant
Location
 | Jungheinrich AG | |
| null, 22047 Hamburg | ||
| Germany |
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