Werkstudent User Help Desk (m/f/d)

Today, the study group is one of the leading private tutor providers in Germany with around 1,000 locations across Germany and more than one million pupils supported so far. About 1,500 employees work with a great deal of passion to ensure that as many pupils as possible fully exploit their school potential through optimal support, improve their grades and start living successfully. Our goal is to grow together with you.

The Studienkreis GmbH is looking for you at the next possible time with about 20 hours a week at the Bochum site

Varied and demanding activities in a dynamically growing educational enterprise Mobile work in the hybrid model (working from home as well as in the center possible) as well as the possibility of work abroad Collaborative working climate, value-adding corporate culture and open communication If necessary, long-term professional perspective in an unlimited employment relationship Good work-life balance and flexible working hours Coporate Benefits Company events, table tennis table, darts, kicker as well as coffee and waterflatrates

Current studies in the field of computer science, telecommunications or comparable Ideally first practical experience in the IT environment Good understanding of computer systems, mobile devices and peripherals (e.g. printers & scanners) Safe in handling common hardware, software, networks and telephony – especially with Windows 11 Reliable, communicative personality with very good German knowledge in word and writing Ability to explain technical topics understandably and step by step Service-oriented attitude and motivation to help our employees patiently and solution-oriented

You are the central contact person for our employees in all IT issues related to hardware, software, network and telecommunications. You analyze disturbances through targeted, structured questions and identify the causes efficiently. You accompany users with clear, understandable step-by-step instructions on problem solution. You perform remote error analysis and corrections using appropriate diagnostic tools. You systematically check different solutions until a sustainable solution is found. You document technical disorders as well as their solutions carefully in our ticket system. You create practical short instructions and help documentation for our users. You support other tasks in the User Help Desk, such as inventory, asset management and data management. .