Customer Advisor Complaint Management (f/m/d)

Company description

We're a pioneer in banking. Since 1974 we have been financing social-ecological projects and companies exclusively. We not only work in a sense-making way, but also transparently. As the only bank in Germany we disclose our credit list. We are a growing community that actively shapes the future.

Here you can find out more about us! In this function, you contribute to the fact that our customers feel taken seriously and well accompanied. Through empathic communication and solution-oriented treatment of complaints, you strengthen confidence and satisfaction. At the same time, you will take your perspective to further develop processes and services and thus improve GLS Bank sustainably.

In this task, you will: Listening to people – You make conversations empathically, ask the right questions and find the causes behind the concerns of our customers Designing solutions and improvements – you’re researching backgrounds, creating solutions for our customers, continuing to lead improvement potentials to specialist areas and thus actively contribute to quality improvement Creating transparency – you fully document all relevant information and ensure that processes remain comprehensible and sustainable Developing skills – You continuously develop your legal and process knowledge, use training and further training and strengthen the quality of your work

This is ideally brought with you: Completed (bank) commercial training and first professional experience in the relevant field Communication strength and empathy – You deal with complaints and stay professional and solution-oriented even in challenging situations Safe handling of bank-internal systems and processes and a basic understanding of the legal framework in banking Your proactive action leads to pragmatic and solution-oriented decisions. You really appreciate risks and challenges do not prevent you from consistently implementing decisions Your pronounced empathy empowers you to consciously perceive people. You are able to make your communication targeted and adaptable as well as to successfully conduct discussions with appropriate methods and techniques You are able to build trusted customer relationships, recognize the customer needs and reap them flexibly. You always keep a close eye on the balance between the interests of the bank and the customers, and you can identify relevant trends with your great market and customer-related expertise and derive potential opportunities from them.

Join us! This position is dominated by an annual income of between 42,000 – 57,000 euros plus possible social and local supplements. You're not bringing all the names mentioned above? Don't worry. We are looking for people who want to move. You are still unsure and want to ask questions beforehand? Then please contact us. Questions about the written position will be answered by Manuela Chester as a manager and Beate Wenge as a professional manager. You have a disability and want to get in touch? You can contact our severely disabled representative Sebastian Hagenkötter. He is also with counsel and deed. We value diversity and therefore expressly welcome all applications - regardless of gender, nationality, ethnic and social origin, religion/worldview, physical abilities, age as well as sexual orientation and identity. The place shall be occupied at the next possible time. If you want to feel addressed and actively participate in the GLS community, we look forward to your application by 07.10.2025 to Manuela Chester, Beate Wenge and Florian Pankowski via our GLS application portal.

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