Technical Customer Support Agent (m/f/d)

Advancis Software & Services GmbH has been successfully developing software solutions for over 30 years. As a global company, we are the market leader in security technology and building automation. Our software is used in over 80 countries for visualization and control in a variety of areas. With us you quickly grow into a responsible position and have the opportunity to introduce yourself to the design of product and company.

At Advancis we have been developing innovative software solutions for security technology and building automation for over 30 years. Our platform WinGuard is a leading PSIM software (Physical Security Information Management) that is used worldwide in more than 80 countries. It seamlessly integrates more than 500 adapters to various systems – from fire alarm systems to video surveillance to building controls.

Why us?

Modern, attractive working environment An open and dynamic corporate culture Exciting tasks in the highly motivated team Versatile development perspectives, promotion of professional and personal skills An attractive compensation package with participation in business success Flexible working hours and a day Home Office Occupational health insurance and parental care Benefits like Fitness, Massage, Yoga, JobRad

Your tasks

Technical contact for support requests from our partners around our WinGuard platform Analysis and solution of complex technical problems together with international partners and integrators Processing, structuring and prioritization of support tickets Troubleshooting of system, network and integration problems in remote sessions (e.g. via TeamViewer) Analysis of protocols, networks and system configurations Documentation of solutions and best practices for knowledge sharing Cooperation with international partners and internal teams

Training or studies in IT (e.g. computer science, business informatics) or comparable practical experience Very good knowledge of Microsoft systems, network technology and databases Ideally experience with protocols, scripting, certificates, virtualization and IT security mechanisms First experience in technical customer support and handling remote tools Analytical thinking as well as structured and solution-oriented working methods Very good German knowledge (C1 level) and good English knowledge (B2 level) Willingness to work predominantly on site in our office in Langen (mobile work by arrangement)