The Federal Railway Agency is the supervisory and approval authority responsible for the Federal Railways in Germany in the department of the Federal Ministry of Transport (BMV). It is attached to the railway-Cert (EBC) and the German Centre for Rail Transport Research (DZSF). The Railway Federal Office is part of a 357,582 km2 career network consisting of over 40 authorities with around 24,000 employees. The Federal Railway Agency (EBA) seeks in Unit 54, ‘ Passenger Rights/Tarif Supervision’, indefinitely, at the next possible time in parttime with 19.5 (for employees of the tariff) or 20.5 or 20 weekly hours (for officials) Projektmanager (m/w/d) (or comparable training) as an office operator / office operator (m/w/d) for passenger rights and complaint processing The office is either Bonn or Hamburg. Reference code of tender 20261216_9339

Monitoring and enforcement of passenger rights in railway, bus and ship transport Treatment of complaints Monitoring and enforcement of passenger rights (national enforcement agency) Editing citizen requests and petitions

You should bring this with you: Completed training to / to the administrative specialist or to / to the merchant for office management or comparable or Career skills for the central non-technical administration service in the federal administration This distinguishes you: Very good knowledge of legal administrative practices of an authority Very good knowledge of EU passenger rights (especially VO (EU) No 2021/782, VO (EU) No 1177/2010, VO (EU) No 181/2011) in rail, ship and bus transport Embossed communication and organization skills Word and writing personality with pronounced self-employment, initiative, high resilience, sense of responsibility and reliability Team and cooperation capability Good knowledge of computer applications The applicants are entitled to apply when fulfilling the above-mentioned requirements.

The service is in accordance with A 8 m BBesO and E 8 TVöD rated. The grouping of employees is carried out, taking into account the personal conditions and subject to the confirmation of the collective evaluation by the BAV in Aurich, at most in the remuneration group 8 of the public service collective agreement (TVöD). In addition, you expect: an indefinite workplace in modern administration, uniform payment according to BBesO or TVöD of the federal, an interesting and varied employment, the possibility of beaming in the event of compliance with the conditions laid down by the authorities; Continuing and continuing training flexible working hours (guiding time) and mobile work as well as approved Germany ticket.

Special notes: The Federal Railway Agency supports the compatibility of family, care and work. In the case of the railway Federal Office, the possibility of mobile work exists when the conditions in force are fulfilled. Applications for women are expressly requested. For the same qualification, women are preferably taken into account in accordance with § 8 BGleiG. Disabled people are preferably set with the same professional suitability. Only a minimum of physical fitness is required. We welcome the application of people of all nationalities. The German language must be controlled in a safe manner. An attitude presupposes the right to take up employment in Germany. The selection is made by a Commission. .