INGENTIS Group | Germany | 90xxx Nürnberg | Permanent position | Full time / Home office | Published since: 05.02.2026 on stepstone.de
System Administrator Customer Support (m/f/d)
You make sure our firm.Suite runs technically clean with customers – from the server/system environment to stable installation and smooth operation. You work remotely on customer systems, supported in technical issues and find pragmatic solutions when it becomes complex. We are the experts when it comes to making organizations more effective and performant. And another cool bunch! We are all by you and also spend time away from work – be it at the in-house kicker, table tennis and billiard tables or at other employee events. Corporate Benefits (massage, fruit and ice – free of charge, understands) and attractive additional services (tax-free property cover, mobility budget, bike leasing, ...) as well as modern office rooms and a top IT equipment are of course with us. The firm.Suite GmbH, a subsidiary of lngentis, offers specialized software solutions for the management of tax consulting firms. automate and optimize processes such as capacity planning, controlling and time recording. Due to the seamless integration into existing systems such as DATEV, the firm.Suite GmbH significantly increases the efficiency and productivity in the tax-saving working environments. .
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Your tasks • Your profile • What we offer
Installation, configuration and updates of our software in customer system landscapes (remote sessions) Analysis and correction of technical incidents (2nd level) around system environments, performance and configuration Technical testing of conditions and system architectures (server structures, permissions, network basics) Construction and maintenance of technical documentation, checklists and standards for installations/rollouts Close cooperation with Consulting/Development: Reproducibility, Adjustment and Transfer of Findings incl. Logs Technical advice from customers to the optimal operating and update strategy
Complete IT training (e.g. specialist:in system integration) or comparable practical experience
Very good understanding of Windows-based server environments and ideally typical firm IT setups (On-Prem/Hybrid)
Experience with installation and operation of components such as Microsoft SQL Server (ideally incl. Reporting Services/SSRS) or Microsoft IIS (Webserver configuration)
Service-Mindset: you explain technical facts clearly, structured and customer-oriented
Very good German knowledge (for customer support and documentation)
Nice to have: Contact points with DATEV environments (e.g. DATEV EO comfort) Nice to have: Basics in PowerShell/Scripting, Virtualization (VMware/Hyper-V) and Monitoring/Backup Concepts
Flexible division of working time Up to 32 days holiday Corporate Benefits Tax-free property Partial work from home office possible Modern office rooms with height adjustable desks Possibility of company cars, bike leasing or BAV Joint corporate events and activities such as kicker, billiards, poker, sports Free soft drinks, coffee, fruit, chocolate, ice cream, massages We are all by You
Location
 | INGENTIS Group | |
| 90475 Nürnberg | ||
| Germany |
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