Team Leader Service EMEA (m/f/d)

Together we develop our international service For the management of our currently six-member service team in the EMEA region, we are looking for a dedicated and technically experienced leader. In this position, you take over the professional and disciplinary leadership of the team and ensure reliable, efficient and customer-oriented processing of our international service requests. This is not only about the operational coordination of the daily business: You develop our service processes, structures and services continuously together with the department management. As a central interface between service, sales, application, development, production and other internal areas, you ensure that technical issues are quickly resolved, customer projects are professionally accompanied and sustainable solutions are implemented.

Technical and disciplinary management of the six-member EMEA service team Motivation, support and further development of team members Ensuring a structured knowledge transfer within the team Coordination and Priority of Service Operations, Technical Inquiries and Customer Projects Planning and coordination of on-site operations, remote support, maintenance, repairs, installations and commissioning Control of escalation cases and support in time-critical or technically complex situations Assessment of service cases and setting appropriate further measures Accompanying technically demanding customer projects and escalations Ensuring complete and comprehensible technical documentation Promoting a systematic exchange of experience between service, application and development Deduction of recurring errors and introduction of sustainable improvement measures Ensuring a consistently high quality of service and documentation Monitoring agreed response times, service levels and internal processing standards Central interface between the service team and the areas of sales, application, development, production, quality and product management Close coordination with international sales partners, service points and customers Your role in us As a team leader Service EMEA, you are not only responsible for managing the operating daily business. You develop your team professionally and personally, create clear and resilient structures and ensure that our customers receive professional and reliable support even in challenging situations. You actively shape the change from a predominantly reactive technical service to a predictive, standardized and customer-oriented solution provider.

Successfully completed technical studies, a further education to the technician or master or a comparable qualification Multiannual professional experience in technical service, semiconductor industry, special machine construction, in automation technology or a comparable environment Experience in the technical or disciplinary leadership of a technical team Embossed technical understanding and a structured, analytical approach Experience in the planning and coordination of international service operations High customer and solution orientation, even in challenging or escalated situations Clear, binding and esteeming communication Decision strength, sense of responsibility and a high degree of self-initiative Safe handling of CRM and ERP systems; Experiences with Salesforce are beneficial Very good knowledge of German and English in word and writing Standing for occasional international missions within the EMEA region

Open corporate culture that encourages self-responsibility and allows to introduce yourself personally A modern working environment with numerous parking spaces, a large shared kitchen, sun terrace and beach volleyball field Promoting health and sporting activities Family-friendly working hours with core and sliding time BVG Ticket or JobRad-Leasing Aid for occupational pension provision E-Bike and Bicycle Lease Program JobRad Possibility of company e-bikes