Head of Customer Service Management Central Region (m/f/d)

We are looking for a location in Frankfurt am Main at the closest possible time Senior Consultant (m/w/d) Aon stands for making decisions for the better – to protect and enrich the lives of people around the world. As a leading global consulting and service company, Aon offers a wide range of solutions and services on the issues of risk, retirement, remuneration and health. Extensive knowledge of risks, opportunities and potentials is the basis of the work of all employees. As a risk advisor, Aon considers the risks of the supervised companies holistic and in close coordination with the customers themselves in order to develop individual solutions in this way. Our 60,000 employees around the world are helping our customers in over 120 countries with advice and action, providing solutions that help them to make better decisions on the protection and growth of their business. In Germany, Aon is working with around 2,000 colleagues: in a total of thirteen locations. Headquarters in Germany is Hamburg. Your competence area Responsibility for strategic and process orientation and further development of the Customer Service Management (KSM) area for the Middle Region taking into account budget requirements Professional and disciplinary leadership of the KSM department Defining working methods, processes, tasks and responsibilities Responsibility for resource planning (together with regional management) Function as a central interface and escalation stage in case-related problems in coordination with the regional and austerity management as well as all business areas (e.g. One Underwriting, Carrier Management, German Service Center etc.) Design, optimization and control of best practice processes (including in cooperation with other regions) Requirement, selection and development of employees in coordination with the respective regional/distribution management and human resources Cooperation in the development of demand-oriented products, in particular with regard to the applicability within the KSM organization Support for strategic acquisitions as well as cross- and upselling activities in stock business Training of employees in key insurance sectors Expansion and development of customer relationship management (together with regional management) Delivering Aon United (Delivering Aon United) Ensuring compliance with Aon standards and requirements as well as agreed service levels Your profile Completed (specialised) university studies as well as extensive professional experience in the industry and/or multiannual experience in a comparable position Ability to conduct professional and disciplined employees Business knowledge and basic knowledge in all insurance sectors Experience in project management and coordination of teams and complex interfaces Service orientation and high social competence Moderation and presentation security Good MS Office knowledge and interest in using AI-based tools Very good knowledge of English in word and writing We offer Flexible working time design through sliding time and our modern concept for mobile work Attractive development opportunities and support your professional and personal development 30 days of holiday and special holidays in special events occupational pensions and favourable conditions for various insurance solutions (e.g. incapacity, liability insurance, dental insurance) Grant to the German ticket as well as access to employee rebates, to the private JobRad-Leasing, to the Urban Sports Club cooperation, to company sports groups and to many other benefits An inclusive corporate culture is important to us and we are committed to equal opportunities and respectful interaction with each other. We welcome all applications – regardless of ethnic origin, age, gender, disability, sexual identity, worldview or religion. We look forward to meeting you! Contact person:in Aon Versicherungsmakler Deutschland GmbH Nina Gaupties People Partners Mail: karriere@aon.de Location: Frankfurt am Main | Company: Aon Versicherungsmakler Deutschland GmbH | Reference: 12308