Customer Service Manager B2B – Hotellerie (m/w/d)

Elis is Europe's leading expert in textile services. More than 56,000 people at 440 locations in 30 countries ensure that the supply concepts of approx. 400,000 customers around the world run like at the snoop. A lustre that deserves respect! In Germany and Austria, we supply our customers, from our 45 locations, which we support from our head office in Hamburg, with a variety of rental textiles, for example from hotel and gastronomics, health, industry and trade, so that they can work under best conditions. This makes sense not only for our customers, but is also a sustainable business model at a steady growth rate! We are looking for you indefinitely as Customer Service Manager (m/w/d) for our location in Erbach (Donau).

Leadership and development: development of the customer service team at Erbach Customer Relationship: Supporting our Business Customers (B2B), mainly from the hotel industry, and securing a high level of customer satisfaction Annual talks: Planning and implementation of annual talks with our business customers to strengthen the partnerships in the long term Further development: identification of growth and optimization potentials within existing business relationships Coordination: Close cooperation with other departments such as sales, production and logistics for smooth customer support

Qualification: Completed commercial training or completed studies in the field of economics, business management / business management, branding or comparable Expertise: Multiannual professional experience in the B2B sector, preferably in the hotel sector Leadership competence: experience in the management of small teams as well as communication and motivation Negotiating skills: Impressed ability to talk and negotiate Customer proximity: High customer orientation and service Analysis talent: Strong analytical capabilities and problem-solving competence

Occupational pension Local social and special services such as B. an occupational pension scheme Company Bike Grant to the dream bike as part of our company bike program Corporate Benefits Employee recommendation programme and discounts for various actions System-relevant and crisis-proof Through our system-relevant service, we are also a reliable employer in times of crisis. Company events We are celebrating our successes together with corporate events or monthly employee activities, such as flame-cakes or pizzas from the food truck Company cars Cars (VW, Škoda or BMW) which may also be used privately Teamwork Experienced teamwork with flat hierarchies and agile working and decision methods For us of course A permanent employment contract and punctual payout! JOBV1_EN