Customer Service / Seminar Management Supervisor (Open Courses Division | Stuttgart | Hybrid) (m/f/d)

We are looking for one/n at the next time for our headquarters in Stuttgart

Stuttgart / Hybrid You are a dedicated personality that guides our Service Delivery Open Courses team professionally. Our customers are delighted with excellent customer service – from pre-sales to after sales. In this role, you are primarily responsible for operational tasks and are also responsible for technical management. You can actively and effectively design the relevant service and sales processes. CEGOS INTEGRATA stands for a high-quality and diverse training and consulting portfolio with which we have developed a pole position in the German market. As a company of the globally active CEGOS GROUP, we continuously invest in learning innovations that keep our customers fit for the digitalization and transformation of the working world. With performance learning, we offer turnkey and customizable solutions that are used in national and international customer projects.

Customer service (pre/after-sales) and seminar management You are central contact for customers, seminar participants and internal colleagues. You organize the activities to achieve a high transformation rate (pre-sales) and a high repurchase/recommendation rate (after-sales). You control the seminar business with cooperation partners, seminar portals and large customers. You advise on our educational products, provide first level support and process inquiries, seminar reports and bookings. You process complaints based on solutions and provide professional clarification in the sense of our customers and participants. You ensure high customer service levels and contribute to smooth processes and a positive participation experience. You are responsible for the monthly invoice (sample and individual invoices). You coordinate the dates for upcoming events, take over rebookings and the care of customer portals. Team control You help the team professionally and through regular training/coachings to further develop customer service skills (pre/after-sales). You continuously optimize processes and workflows and use the possibilities of AI. You control the achievement of the target using our KPIs for Open Courses. You conduct team meetings and professional employee talks. You actively participate in strategy projects of the entire company.

A completed economic study, a completed commercial training or a comparable qualification. Multiannual professional experience in sales-oriented customer service (pre-sales and after-sales), ideally in the field of education or services. First experience in the professional leadership of small teams is desirable. You work carefully and keep a cool head even in turbulent times. Teamability, flexibility, reliability, contact joy and organizational talent are the key features. You bring your own initiative, set your focus forward-oriented and give positive impulses. The experienced handling of ERP and training management systems is a matter of course for you – as is the handling of MS Office and AI tools. You speak and write fluently German (at least level C1) and have good English skills (at least level B1).

A responsible role with a lot of independence Hybrid working and flexible working hours 30 days Individual training and development opportunities National and international cooperation within the Cegos Group Hansefit, JobRad and Workation offers Short decision-making and open corporate culture Collaborative team with high expertise