OPEN Digitalgruppe GmbH | Germany | 34xxx Kassel | Permanent position | Full time | Published since: 17.01.2026 on stepstone.de
Solution Consultant Zendesk (m/f/d)
OPEN CX is a dynamic, growing company that specializes in supporting customers with innovative solutions on the topic of CRM & Customer Experience. Our claim: "Tech + Sales = Growth". Our Tech Experts implement state-of-the-art technologies such as AI, personalized customer journeys and scalable platforms agile to our customers – for fast growth and measurable results. In addition, our sales experts support effective sales pushes with cross-industry expertise, innovative digital strategies and data-driven automation solutions. We are a team of creative, technology affinities and customer-oriented experts: women who work to make companies more successful and efficient. For our Zendesk team we are looking for a Solution Consultant Zendesk (all genders).
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Your tasks • Your profile • What we offer
Strategic consulting of our customers in the implementation and optimization of Zendesk systems and CRM processes. Development and implementation of customized technical and business solutions. Management of workshops and training for customers to enable their teams to use Zendesk. Analysis and improvement of existing CRM solutions and identification of innovation potentials. Creating scalable system architectures and complex integration concepts. Communication and coordination of the development team at eye level.
Experience in working with CRM systems, preferably Zendesk, in an advisory or technical role. Deep knowledge in the design, implementation and integration of CRM processes and systems. High level of customer orientation, service and strong negotiation skills. Ability to understand technical and business requirements and implement them in innovative solutions. Excellent communication and presentation skills in German and English. Structured and self-responsive operation and a high quality standard. Experience in cooperation with cross-disciplinary teams and complex project structures.
Exciting, trend-setting projects with renowned contractors – in agile teams that take responsibility and live design space
Level-Up: Various possibilities for further education and personal development.
Flat hierarchies and the opportunity to introduce your own ideas.
Creative working atmosphere with regular exchange, team events and formats that promote team spirit.
An open, value-assuring coexistence that lives diversity and places great emphasis on a discriminatory working environment.
Your tools, your choice: Free selection of hardware
Location
 | OPEN Digitalgruppe GmbH | |
| 34131 Kassel | ||
| Germany |
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