Technical Customer Service Employee (m/f/d)

HAPEKO is the first address for professionals and managers in Germany. The focus of the activity is the creation of links between specialists and executives with a professional desire for change and suitable companies. HAPEKO (www.hapeko.de) is represented throughout Germany with more than 20 locations.

Our client is a third-generation owner-operated mechanical engineering company, which has been successfully on the market for over 75 years. The company plans, develops and manufactures individual plants in the fields of conveyor technology, special machine construction and elevator systems and manages its customers with its own design, manufacturing, assembly and service throughout the entire life cycle of their plants. A dedicated service team ensures the technical support, maintenance and continuous development of the systems to ensure quality and availability permanently.

For the extension of the service team, we are looking for a technical service employee (m/w/d) at the location in Hamburg at the next time and full time. In this position, you take on a variety of tasks in the service area, including in technical customer support and process optimization.

You have completed a technical training and have experience in the service service service or in technical customer care? For dealing with customers you have a good feeling and are characterized by your solution orientation? Then we look forward to your application under the reference AMA25-130184.

Coordination and disposition of our service technicians as well as preparation and monitoring of service operations Support for existing and new customers and direct technical clarification in case of disturbances Identification of required components using drawings, lists and technical documents Creation of spare parts and repairs and coordination of parts procurement with purchasing Ensuring quality standards, occupational safety and legal requirements in the service sector Cooperation with the construction department for technical adjustments and spare parts issues Maintenance of technical documents, lists and service-related documentation Support for the optimization of internal service processes

Complete technical training (e.g. to technician or comparable) Multiannual professional experience in the service service or in technical customer support Ability to explain technical facts understandably Organisational strength, initiative and solution-oriented working Loadability and flexibility, even with changing tasks and under time pressure Team skills and coordination skills Safe handling of MS Office; ideally experience with WordPress, Canva or comparable programs Knowledge of AutoCAD, Autodesk Inventor (3D) and Vault are advantageous Driving licence class B and readiness for possible customer visits

Long-term perspective in a successful family business in third generation A varied and technically demanding service area Careful incorporation by experienced colleagues and modern workplaces and practical software tools Performance-oriented remuneration with development perspective Attractive additional benefits such as occupational pensions and after the trial period Christmas and holiday allowances and tax-free allowances in the form of an Edenred voucher card Flexible working hours in the sliding time frame and 30 days holiday for a balanced work-life balance Short decision paths, flat hierarchies and a collegial working environment with open communication