Employee (m/w/d) Customer Service

Welcome to Rhenus! The Rhenus Group is one of the leading global logistics service providers. Along the entire supply chain, we offer tailor-made solutions for companies from different industries. From multimodal transport to perfect storage, from smooth customs to innovative added value services: We are always at the heart of time and at the side of our customers.

• In addition to the support of our major customers, you are pushing for the further development and expansion of the customer relationship.

• You are also a competent partner for our partner companies and internal stakeholders.

• They actively support the further development of our business processes and are fully involved in the operational daily business.

• They are responsible for the professional and fast communication and consulting of our customers.

• They are the interface between the customer and our specialist teams, are responsible for the clarification of customer complaints and contribute to the solution finding in compliance with the specified quality and service standards.

• Its basis is a completed commercial training, ideal for forwarding and logistics services.

• In addition, you already have experience in the customer service of a forwarding. Good to very good English skills are a clear plus.

• In addition, you will be routined with MS Office and willing to learn how to deal with our forwarding program.

• They love direct customer contact and have a high level of readiness. Please keep an overview of your topics.

• As a dedicated, flexible and reliable team player, you can convince with a clear customer and service orientation as well as entrepreneurial vision.

You can look forward to Continuous training: develop your skills and expand your expertise with our professional training programs. Great team: They are the people who make the difference - and with us you become part of a great team. Flat hierarchies: Thanks to our slender organizational structure, you can go directly into exchange with the decision-makers. Space for Innovation: Turn your ideas into an environment that promotes creativity and empowers you to make changes. Events: From team excursions to Christmas celebrations to networking events, we build strong connections by spending time together. Fast decision-making processes: Bring things forward faster with optimized processes that promote efficiency and effectiveness. .