Senior IT Servicemanager (m/f/d)

In this role, you are responsible for ensuring and monitoring complex managed services and ensure that agreed service level agreements are complied with while customer satisfaction is continuously increasing. As a central contact person at the operational, tactical and strategic level, you analyze complex customer situations and derive precise measures together with the relevant teams. You can check service contracts for previously unincluded or customer-specific services and actively advance necessary supplements and adjustments. You initiate and control the CS process to continuously improve services, processes and cooperation, thereby increasing efficiency and customer satisfaction. For service calls, you actively participate, develop and calculate service concepts and work closely with sales, consulting and professional services to ensure a holistic customer support.

Complete study of business informatics or multiannual experience as IT Service Manager in an IT service environment. Extensive professional practice in IT service management or IT sales of managed services. Extensive interest in new technologies and experience in the design of IT solutions and commercial understanding. Knowledge and certification in the field of ITIL / PRINCE2. Personally, we particularly like your structured and solution-oriented thinking, your high readiness and your convincing communication strength in German and English.

Further development: With an extensive range of Bechtle Academy, individual career planning, expert: in-house and management programs, manufacturer certifications and much more, you are constantly developing and never standing. All-round careless package: Your future is important to us. This shows our attractive occupational disability insurance as well as our occupational pensions with a grant of up to 100 percent. 30 days holiday: 6 weeks free time you can use to relax, relax, travel and feet. Cars: Benefit from an attractive and sustainable range of vehicles including a petrol card that you can also use privately. Team: The cohesion within our versatile team distinguishes us. .