Order Processing & Customer Service Specialist (m/f/d)

In this function, you are responsible for the following function: Task profile The Order Processing & Customer Service Specialist (m/w/d) is responsible for the efficient handling of customer orders and service activities – from offering creation and order acquisition to failing and tracking. The aim of the position is to ensure a smooth end-to-end process for orders and services, to ensure high customer satisfaction and to actively support the sales organisation in achieving its sales targets. Main tasks Control of the entire order process from the procurement and order verification, order registration and delivery tracking to the invoice. Monitoring and management of service and maintenance contracts, including the deployment planning of service technicians and ensuring the timely implementation of all contractually agreed services. Coordination with customers, external service providers, purchasing, logistics and other internal stakeholders in terms of order, delivery and service status. Maintenance of correct customer and order data in ERP and CRM systems as well as monitoring deadlines for ensuring timely processing and execution. Monitoring of stock-related activities, including inventory coordination and inventory control in accordance with company-wide working capital targets. If necessary, operation of a forklift truck for safe loading and unloading of deliveries in accordance with safety regulations. Support for receivable management by monitoring open items and cooperation with the ASM responsible for payment receipts. Processing of customer complaints by documentation of the cases and coordination of necessary corrective measures for the respective product range. Creation of monthly performance and KPI reports via the CRM system. Support in organizing and conducting trade fairs and sales events. Contribution to the incorporation and training of new employees in their own sphere of responsibility as well as the acquisition of other functional tasks. Essential interfaces Close cooperation with Sales Manager / Team Leader and Area Sales Managers Regular coordination with the external service to order status, customer requirements and service activities Central interface to service, purchasing, logistics, finance/booking and warehouse Cooperative cooperation with external service partners and other service providers Direct communication with customers on offers, orders, delivery dates, service assignments and complaints

The following skills should be provided as the basis for the activity: Preferred competences In this role you act in accordance with the Piab Code of Conduct and know and follow the values, mission and processes of the company. The position may require occasional readiness (e.g. to trade fairs or customer appointments). Detectable experience in a distribution or distribution-supporting function, ideally in the industrial or manufacturing environment Excellent communication, negotiation and interpersonal skills Outstanding analytical skills and problem-solving competence Experience in handling CRM systems and maintaining customer data Impressed sales affinity: sound understanding of sales processes and strategies as well as the ability to support and drive sales growth High customer orientation and willingness to build long-term, trust-based customer relationships Adaptability and flexibility to adapt to changing market conditions and customer needs Strategic thinking and ability to plan and implement activities in line with business and sales goals Openness for innovation and new ideas and a continuous improvement approach for processes and services Structured, independent and reliable operation, even under high work load Experience and training 1–2 years of experience in sales or in a sales-related function (e.g. internal service, customer service, sales service, service coordination); Type of sales is flexible Experience in working with ERP and CRM systems Ideal experience in an industrial or technical environment Forklift license

We offer: Continuous permanent employment in full-time (40 hours/week) Attractive package of salary and supportive pensions Flexible working hours Company bike leasing as option Accident insurance via the company Working in the family-shaped operating climate with quick decisions and short paths A free space in a team where you are more than just a staff number