Working Student Project Management | Services & Customer Experience (m/f/d)

OTTO is one of the most successful e-commerce companies in Europe. With more than 18 million articles and more than 34,000 brands, otto.de is now one of the leading German online shopping platforms. As a marketplace, we are constantly opening up for other brands and partners and thus continue to grow. Relax? Not our thing! Not yours either? Then come to board and shape the future of e-commerce with us.

Diversity belongs to us, like the Elbe to Hamburg: We stand for openness, respect and tolerance, without If and But. Let's put the sails together – regardless of where you come from, who you love or what you believe in. Because you're unique and that's what we're looking for.

With us you can bring ideas and advance projects, engage in networks for your heart topic and actively shape our corporate culture. Trying things, thinking new, being innovative, growing beyond themselves – this is our mindset. Let's reach something big together. Whether you work on campus or at home. Are you passionate about e-commerce and want to improve the customer experience with a focus on our service landscape? Then become part of our team for the quality services and customer experience. We work closely with the IT, maintain service providers of the OTTO Group as well as external and have many interfaces with UX and logistics. On the one hand, we are working to strategically raise the services to the next level by creating technical requirements and accompanying them as projects. On the other hand, process improvements also play a major role in communication. You will also have the opportunity to contribute to further projects in the context of improving the customer experience. Our area is characterized by the high level of interfaces with other teams, which is why you get the opportunity to get to know many employees and their activities. We are a small and value-adding core team and want to give you a lot of self-responsibility and develop you in a targeted way. Many speak of “Homeoffice” – we of “hybrid or mobile work”: You can work remotely up to 50% of your monthly working hours. Our teams, together with their leadership, decide how to balance out local time and mobile work.

Work on a variety of communicative measures directly on otto.de and on the Intranet Aftersales activities focusing on B2C Services Creation of competitive analyses Independent development of presentations in PowerPoint or Miro Maintenance of data in our internal systems Support for further projects to improve customer experience You're not sure if the job fits you? – We're happy to get in touch with Manuel student from the team.

Must-have: enrolled student* in the Bachelor or Master's degree, for example in BWL/ Kommunikationswissenschaften/Hungarians or a similar subject Available from 01.05.2026 for at least 1 year (12-18 h/week) You are strong in communication and are happy to work in interdisciplinary teams Openness for AI tools Language level: German C1 (skilled language use) and English B1 ( advanced language use) Nice-to-have: First knowledge of SQL or PowerBI First experience in e-commerce

Professional & personal development Further training courses such as OTTO Academy, Digital Learning Platforms (including Master Plan), Mentoring, Hospitations, Open Feedback Culture, Vocational Orientation Formats, Collaboration in Final Works, Fixed Personnel and Direct Persons in HR Culture and cooperation Students@OTTO Community & Networks, Coworking & Social Spaces, Leadership at eye level, flat hierarchies, independent & independent work, regular employee surveys, Leading Principles, free hot drinks and diverse – also vegan – food offer Remuneration & supplementary benefits Attractive remuneration (from €17.23 per hour), 15% staff discount (on OTTO articles as well as numerous Benefits & staff offers (e.g. events, travels), 30 holiday days p. a., basic technical equipment Students@OTTO Onboarding One-week onboarding program for students consisting of: Welcome Session, Pulse Lectures, Get-Together & Board Stalk Work-life balance Hybrid working model with up to 50% remote work per month, flexible working hours (running time) & hours (up to 18 h per week and full 37.5 h in the semester holidays possible) Health and well-being Mindfulness and stress management courses, occupational health & psychosocial advice Mobility Germany ticket, free parking, e-store columns, StadtRAD stations & many Benefits more! !