Customer Service Employee - limited to 24 months (m/f/d)

As a successful captive bank for financing solutions, we are part of the important Renault Group. We are the driving force to support mobile change towards new mobility solutions, electric vehicles, etc. We do not understand ourselves as a “typical bank”: with us you will find the loose dress code of a dynamic company. We are determined on the way to an agile organization that is waiting for your ideas and your power to work together. The innovative strength and flexibility that our customers value is also very important to us internally. We have created an environment that is characterised by the joy of design and great employee appreciation For our Credit and Customer Service Directorate, we are looking for one or more

Customer Service (m/w/d) - limited to 24 months Do you want to process customer requests competently and solution-oriented, keep an overview of contract, damage and payment issues and want to actively shape the change to new mobility solutions? Then our team strengthens our customer service – after successful incorporation also partially from home.

Flexible customer experience – in the office and at home: You advise our customers by phone and e-mail and ideally solve concerns directly at the first contact. After being incorporated, you can also do these tasks in part flexibly from home. Contract expert & data professional: You provide competent information on contracts and keep our customer data up to date in the system. Damage & Support Management: You take damage cases, tax insurance releases and find solutions for complaints – in close cooperation with your team leader. Payment management: You manage payment methods, accompany the instalment and reliably forward agreements on repayments or payment adjustments.

Your profile | This is what you bring: Your foundation: You have a completed commercial training – ideally you could already sniff air in the banking industry. Your experience: You bring first experience in customer service, customer service or call center. If you have already collected them in the automotive or banking sector, this is a clear plus. Your superpower: You are strong in communication, have a friendly appearance and live a strong customer and service orientation where the customer is always at the centre of attention. Your way of working: A high degree of reliability, a conscientious way of working, and a reliable knowledge of German in word and writing are what distinguishes you. Your flexibility: You bring flexibility within a regulated working time frame and are open to changing, scheduleable times of use. In exceptional situations, you can also support the team at short notice.

Mobile work: After you have been incorporated, you can work in part on your own – as far as possible during our service hours. Team culture with design playroom: You expect a value-adding, team-oriented corporate culture in which you can actively contribute your ideas. Continuing education and personal development: Use our in-house training academy with numerous professional training and soft skills training. Modern workplace: It offers modern office equipment and a contemporary working environment. Attractive mobility offers: Use our vehicle leasing program or lease your desired bike via the job wheel offer. Financial contributions: We support your financial security with various products and services, such as asset-effective services (VWL). International work environment: Work in an international group environment and collect valuable experiences across business and country boundaries