TRIFFT MODERNE The European Court of Heidelberg is a 4th generation privately run 5 star superior hotel with 119 rooms and suites. In addition, the hotel offers 5 serviced apartments, named ''Europ'' by its employees. The guests of the European Court at the Fine Dining Restaurant Die Kurfürstenstube and the Europa Bar are served in a culinary treat. The PANORAMA SPA offers a relaxing oasis in the middle of the urban drive with its extensive wellness offer.

Type of employment: Full time

How to support us As Assistant for Operations Manager for Events / stellv. banquet management (m/w/d) gives you the opportunity to let your enthusiasm and heart blood flow into your actions every day to make our guests a ray into the face. In particular, your tasks are Support in the management of the operational event area, also in conjunction with:

• the use of goods: purchasing, storage, processing
• staff use: recruitment, classification, classification of work and leisure, holiday planning Support in identifying a weekly preparation plan Support in maintaining and developing the gastronomic quality of the company Professional and professional implementation of recommendations, preparations, presentations and serving soft drinks, aperitifs, wines, digestifs and cocktails, as well as food Very safe and independent implementation, as well as preparatory and reworking activities for events up to 150 persons Safe and responsible leadership in medium and large events, in the absence of the Operations Manager for Events/Conference & Catering Active, targeted offering of service services, in particular additional sales Very safe handling of the Micros Fidelio cash register system, as well as carrying out daily bills and internal drinks requirements Complete knowledge of the menus of all outlets Without exception, respect for compliance with service and behaviour standards Support in training young professionals Support in ensuring cross-departmental cooperation according to operational needs Cleaning, care and gentle treatment of facilities, machines and equipment by employees

We wish you To be Assistant for Operations Manager for Events / stellv. banquet management (m/w/d), we would like you to bring the following features: Complete training in the hotel or restaurant area and already 3 years of professional experience (preferably in the upscale hotel industry) Very high level of duty awareness and care Model function in relation to external appearance and behavior Very friendly appearance, responsiveness, very good ways of handling, courtesy, teamability Above-average readiness, flexibility and durability High level of learning Very good spatial understanding As a contact person for guests and employees Entrepreneurial and structured thinking and a pronounced concept of service

Communication and conflict management Very good communication skills, appealing pronunciation and choice of words Very good knowledge of German and English in word and writing Clear and very structured discussion, even in the meeting of agreements Competent and very safe handling with guest feedback and complaints Embossed complaint management, also in the handling of 'sweet' guests High communicative authority, in critical situations good and safe action or targeted organization of help Adequate expression of constructive criticism, solution finding, and the acceptance of constructive criticism Open, direct and honest communication

Management qualities Transfer of expertise and skills, including in the form of training Dealing with Conflict Management Controls and motivates all team members successfully, moderates problems and provides security Informed systematically about innovations Whitely what team employees are moving and anticipates development needs in planning and task distribution and promotes development in a targeted manner Shows outstanding commitment, commitment and success in developing team members' skills and knowledge Respectfully works with the staff and evaluates them enough Develops new trainings and keeps them regularly Supporting personnel development and actively applying instruments (employee assessment, team events, target agreement talks, career planning) Has a good didactic competence and can delegate well

You have special talents?

You expect great Benefits systematic onboarding RNV job ticket JobRad Christmas and holiday money occupational pension schemes exclusive discounts on R&B services Family & Friends rates for accommodation attractive special rates in our Fair Job Hotels partner hotels JOBV1_EN