Service Manager - Mobility EMM/ MAM (m/w/d)

As a primary digitization partner of the Bundeswehr, we provide stable, safe and efficient IT services in Germany and abroad, from basic operations to the field close to the application and thus contribute to the continuous increase in the leadership and operational capacity of the Bundeswehr. With over 7,700 colleagues, we operate and modernise one of the largest and most complex IT infrastructures in Germany. We are looking for responsible IT specialists who are convinced that the Bundeswehr-IT will further develop in challenging digitalization projects and thus contribute to Germany's security. Together with us, you are worried about the future digital capability of the Bundeswehr. Service Manager - Mobility EMM/MAM (m/w/d) from now and in full time in Munich, Nuremberg, Frankfurt am Main, Dresden, Leipzig, Bonn or Meckenheim. The Mobility area in the ServiceTower PoD 1 (front end devices, as well as applications) is responsible for the service of high-mobile terminals (smartphones/tables, barcode scanners, as well as time recording terminals) in the customer and own operation of the BWI. As part of an enterprise mobility management, state-of-the-art solutions for mobile information, device and app management are controlled, managed and the operational/functional input is processed for the (further) development of the services. In addition to the above mentioned hardware products, the associated operating systems and peripheral devices belong to the service portfolio. These mobile end2end solutions (until the “VS-NfD” secrecy stage) responsible for mobility also include other secure solutions, such as SNS (sure, cross-network voice communication), the operation of our mobile applications, the service management of our Bundesmessengers/ Bundeswehrmessengers (BuM/ BwM), and also the lifecycle control of individual control systems (incl.

Implementation and control of the ITIL service management for service functions of mobile devices (smartphones, tablets, barcode scanners, etc.) and associated apps (including operating system, applications, BuM/ BwM, as well as individual solutions (e.g. web links)) for the OS base Android and iOS End-2-end service management for all ITIL service phases, or the complete LifeCycle service of integrated processes and services or Service functions of holistic mobile solutions Control and responsibility for (further) developments of the service, as well as acquisition of subprojects or the internal client role in the field of mobile services, service functions or applications Responsibility for the production of service-related cost transparency and financial business planning support responsibility for the implementation and support of the creation of offers and performance descriptions; and Compilation of reports, reporting and key figures and derivation of measures to achieve and continuously improve SLAs and OLAs

Completed studies or comparable training in the IT environment About 2 years of professional experience in IT service management as well as professional leadership experience, ITIL certification Knowledge of mobility services and EMM solutions as well as experience with BSI listed manufacturers (e.g. Secusmart, Materna Virtual Solutions, Workspace ONE) or comparable VS-NfD solutions (e.g. Apple Indigo, Samsung Knox Native) Knowledge in mobile application management and messenger solutions as well as in the control of individual applications Experience with complex IT projects, ideally to mobile solutions (based on OS Android and iOS) or Apps and experience with agile working An analytical mindset, leadership, decision-making and implementation strength as well as a responsible, committed way of working German and well-founded knowledge of English in word such as writing and willingness to travel (approx. 2 x 3 days/month)

Through diverse and socially relevant tasks, we ensure Germany's IT security and sustainability It expects a pleasant working environment, an appreciative approach to each other and a great team spirit The BWI offers a market-oriented remuneration, a secure workplace and a premised and employee-funded occupational pension scheme You start with 30 days of annual holiday with option for individual adjustments We allow you flexibility to reconcile work and private life, for example through mobile work or trust work time JOBV1_EN