Service Delivery Manager (m/f/d)

The Service Delivery Manager (m/w/d) is responsible for supporting existing customers with more complex IT services Continuous professional and commercial support of the customer (offers, business cases, orders, projects, operation, billing, performance reporting) You act as a technically central interface between customers and businesses, translate requirements into stable, scalable services and ensure smooth service delivery and high customer satisfaction through proactive stakeholders, incident and change management. Recognizing and Realizing Sales Opportunities Support of the sales team including professional support of the offers, cooperation in contract design Create, negotiate and maintain performance certificates Takeover of project management in more complex customer orders (Changes) Knowledge, development, optimization and perception of methods and procedures in OS service management Participation in projects of public contractors

Master or Diploma with adequate professional experience or comparable knowledge and skills At least seven years of professional experience, of which five years in service delivery management with at least two different customers Proven experience in project management and presales Very good customer-oriented, entrepreneurial thinking and acting, also at management level Very high flexibility, durability and readiness Very good, broad knowledge of IT infrastructure services ITIL Expert certification or comparable desirable German language skills in word and writing

Attractive salary package with participation 37 hours/week with working time accounts Employer-funded training and certification Another plus is our bicycle leasing, 30 days holiday, subsidised Germany ticket, employee-funded retirement provision, asset-effective services, group accident insurance for work and leisure as well as employee conditions for many products from the Deutsche Telekom Group. .