Hensoldt | Germany | 89xxx Ulm | Permanent position | Full time | Published since: 21.05.2026 on stepstone.de
Service Concept / Supportability Manager (m/f/d)
HENSOLDT is a leading company in the European defence industry with global reach. Located in Taufkirchen near Munich, the company develops complete sensor solutions for defence and security applications. As a technology leader, HENSOLDT is driving the development of defence electronics and optronics and continuously expanding its portfolio on the basis of innovative approaches to data management, robotics and cyber security. Our products can be used in the areas of Space, Air, Land, Sea, Security, Cyber & Information Space. In 2023, HENSOLDT achieved sales of 1.85 billion euros. After the acquisition of ESG GmbH, the company employs about 8,500 employees. HENSOLDT is listed on the Frankfurt Stock Exchange in the MDAX. For the "Strategic Program" section, we are looking for a location in Ulm at the next possible time Service Concept / Supportability Manager (w/m/d) The area is responsible for managing and supporting complex major projects and strategic programs in the field of customer service. Our focus is on the holistic accompaniment of projects in the context of a system-to-system approach – from the early Bid phase to the Integrated Logistics Support (ILS) Management, to the operational use and the final outsourcing of the systems. We play a central role in ensuring the availability, reliability and efficiency of the systems and solutions used. Through close cooperation with internal departments, customers and external partners, we ensure seamless integration and optimal support throughout the entire life cycle of the projects. .
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Your tasks • Your profile • What we offer
Management and management of the customer service as part of a complex large-scale project with safety-relevant requirements Collection and analysis of logistical performance requirements and coordination with project management Calculation, description of work packages and creation of customer service offers Coordination of logistics support activities, including technical documentation, obsolescence management and training for optimal preparation of the usage phase Formulation of requirements for engineering in the field of Integrated Logistics Support (ILS) Contact person for logistics-related questions and interface management Management and coordination of cooperation with consortia partners in compliance with confidentiality and security guidelines Monitoring the timely and quality-oriented provision of logistical services under complex conditions Coordination of the use of digital tools as part of simulation and training Development and implementation of service concepts taking into account digital lifecycle methods Digital engineering support by formulating use cases for a SMART lifecycle module Planning and control of ILS-related project management tasks in interdisciplinary teams over the entire project duration
Complete studies in the field of Business Informatics / Electrical Engineering / Engineering / Economic Engineering Multiannual experience in managing customer service projects, ideally with complex systems Knowledge of Integrated Logistics Support (ILS) and Project Management Embossed communication and coordination capabilities Technical understanding of the formulation and analysis of requirements and influence on engineering Independent, structured and solution-oriented mode of operation Teamability and enforcement Cooperation in an interdisciplinary and dedicated team English language skills
Flexible working hours & work-life balance Remuneration & social benefits Personal and professional development Working atmosphere Health and safety Mobility & Sustainability
Contact
 | Hensoldt | |
| 89077 Ulm | ||
| Germany | ||
| show e-mail |
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