Alliance Automotive Service GmbH | Germany | 48xxx Münster | Permanent position | Full time | Published since: 17.03.2026 on stepstone.de
Employee 1st-Level Support (m/f/d)
We, the Alliance Automotive Group (AAG), are committed to the profound transformation of the automotive industry and are confidently positioned for tomorrow's markets with our dynamics and innovative strength. In Germany, we are represented at 90 locations with 2,300 employees and generate revenues of 600 million euros. In constant growth, both organically and through acquisitions, new exciting areas of tasks and possibilities are constantly emerging. We are currently looking for an employee in 1st Level Support (m/w/d) to strengthen the dynamic team. We offer you exciting tasks, open and motivated teammates, ongoing development and much more. Be part of the AAG and experience our dynamics, motivation and diversity. We look forward to seeing you! !
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Your tasks • Your profile • What we offer
You are the first person in IT support and make sure that our colleagues get help quickly and reliably – friendly, solution-oriented and communicative.
You participate in the telephone availability and document support requests via our ServiceNow ticket system.
You will independently release tickets within the 1st level support and forward them to the 2nd or 3rd level as needed.
You support the establishment and support of IT workstations (hardware, software and network).
You create and update system and process documentation.
You actively participate in keeping and monitoring the defined KPIs.
You bring your own ideas and actively contribute to improving our support processes.
You report to your team leader Customer Experience
Professional beginners: welcome! We work in a structured manner.
You are communicative, helpful and like to work in the team.
You have a completed training as a specialist:in for system integration or a comparable qualification.
You have experience in IT support, ideally in the 1st level range.
You are ready to work alternately from 7:00 a.m. at the beginning or until 6:00 p.m. to ensure our IT availability.
You think and trade service oriented.
At best, you already have first experiences with the ServiceNow ticket system.
You have sound knowledge of Windows 10/11 and MacOS, user and printer management in the Active Directory MS Office and Intune.
You can advantageously bring knowledge to MS D365, LFS and Ping.
You also keep an overview in stressful situations and prefer structured.
You have good knowledge of German in word and writing for communication with users and in the team.
You bring good knowledge of English to communicate with the 2nd level.
30 days holiday including holiday allowance
Special holiday for the great events of your life like wedding
Christmas money to fulfill your wishes
International career opportunities thanks to our global network
Activity-relevant training opportunities
Flexible working hours
Private collective agreement, valid for all employees: inside
Sports offers with HANSEFIT and Wellpass
Jobrad-Leasing
Employee discounts and corporate benefits
Capital benefits and occupational pensions
Location
 | Alliance Automotive Service GmbH | |
| 48155 Münster | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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