Team Leader in the Inheritance Risk Area (m/f/d)

Your contribution to the Tech service provider As a team leader*in the Service Hubs Risk, you actively collaborate around this product area at the Banking Service Hub. For this purpose, you are responsible for the disciplinary leadership of the estate team within the hub, which is responsible for the estate management of DKB AG's private customer engagements.

You are a contact person*in all topics concerning your responsibility: Objective management: You keep an eye on the use of resources and the achievement of the target key figures (including service levels, initial solution rate, customer satisfaction values, processing times) and control your team in a targeted manner. Designing a modern customer service: Together with your colleagues, you implement the goal of end-to-end processing in your team and ensure that your colleagues are thrilling with their customer service. Support and leadership of the team: You motivate your team to face new challenges, develop and take responsibility for customer contact and its framework conditions. You allow your team to work on their own tasks. Strengthening the team: With your team, you will establish a we-culture that allows you to work continuously to optimize the customer's service experience. An open handling of mistakes and successes will become a matter of course for you.

That's what you bring Take a look at the necessary: you identify and prioritize action fields, align your work with key figures as well as the feedback of the customers and optimise cooperation in your team. In addition to focusing on customer satisfaction, you also have a look at the work-life balance of your colleagues. The ability to lead and inspire others: With a completed commercial training and at least 3 years of leadership experience, you bring the necessary competence to design and implement the working world of tomorrow with your colleagues based on the needs of our customers. Experience in customer service: You have already gained extensive experience in customer service, which allows you to understand customer needs, to respond to them and quickly lead the concerns to a satisfactory solution. Team skills and networking: Together with your colleagues in the team and the other executives in the Service Hub, you are actively working to achieve the success of the Service Hub and to help shape the target image of the DKB Service. The willingness to develop you: You are willing to question you and your leadership regularly and to align with the development of your colleagues. We appreciate a working environment of diversity based on justice and mutual respect. We look forward to all applicants regardless of nationality(s), ethnic and social origin, religions, sexual orientation and gender identity, age or gender, and people with disabilities.

Look forward to: flexible and mobile work - temporarily also in EU countries exciting and diverse tasks with great team spirit Training and future-relevant qualification individual development and career paths 30+ holiday days Duz culture/ no dress code Offers for staying healthy Driving allowance (ÖPNV), JobRad or Pluxee Benefits Card Extras such as asset-effective benefits