MFA Nursing Complaint & Quality Management in Düsseldorf (m/f/d)

Do you want to use your health experience to improve patient care sustainably? In our nursing complaint and quality management, you analyse feedback, accompany improvement processes and help actively develop quality and patient satisfaction. The Schön Klinik Düsseldorf belongs to the Schön Klinik Group and is the only left Rhine hospital in the city. The clinic is located directly on the Rhine and specializes in surgery, orthopaedics and internal medicine. Around 640 employees provide over 41,000 patients each year, both inpatient and outpatient. The clinic is certified as a Hernienzentrum, a spinal column specialist centre as well as an EndoProthetikZentrum der Maximumversorgung. Other focal points of the house are minimally invasive vizeral surgery, gastroenterology as part of visceral medicine, trauma surgery, cardiology and HNO.

Solution-oriented approach processing: You take over complaint management independently, process concerns structured and contribute to high patient satisfaction. Reliable performance coordination: The representation of electoral performance management is also part of your responsibility and is in close coordination with the areas involved. Self-employed visitation: Care visas guide you independently and help to ensure and further develop the quality of care. Quality-oriented process design: In close cooperation with quality management and care management, you support the implementation of quality-relevant measures and the optimization of processes.

You have a completed training as a medical specialist (MFA) (m/w/d) or medical assistant (m/w/d). Ideally, you already have first experience in complaint management. Reliability and flexibility and shape your work in everyday life. A cooperative and trusting cooperation is of course for you.

Our job advertisements are directed to all suitable applicants (m/w/d) regardless of the characteristics of § 1 AGG (bad, age, disability, religion, worldview, ethnic origin, race or sexual identity). Your Benefits – You can rely on this Flexibility that suits you: Whether full-time, part-time, reliable services or a 5-day week – make your personal work-life balance. A strong team and valuable leadership are waiting for you! Faire & attractive remuneration: Your performance deserves recognition – that's why we offer you a TVöD paid with attractive allowances, 30 days vacation in full time and special holidays. Exclusive monetary benefits: Benefit from company bike leasing, exclusive discounts at top brands, a grant to the job ticket, company pensions and versatile health services. Fitness & Wellness: With the EGYM Wellpass you can train and relax for just 29,90 €/month throughout Germany in more than 8,000 gyms – very flexible in your spare time. Private patient status for you & your relatives: Enjoy excellent medical care in our clinics as well as discounted outpatient supplementary insurance – without long waiting periods. All around with the pme family service: Whether in childcare, in difficult situations of life or in care of relatives: We're here around the clock for you! Together strong – team spirit that connects: regular teambuildings and joint events ensure cohesion and good mood – even outside the workplace. The best comes to the end: ÖPNV, beautiful view of the Rhine, etc. .