VEMAG Maschinenbau GmbH | Germany | 28xxx Verden (Aller) bei Bremen | Permanent position | Full time / Home office | Published since: 31.07.2026 on stepstone.de
Technical Support Employee (m/f/d)
As one of the world's leading companies in the development, production and distribution of filling and portioning systems for the food industry, we have been working successfully for several decades. With about 950 employees, we offer a comprehensive and innovative range of services for a constantly growing customer group. To further strengthen our Technical Support team, we are looking for a technical support (m/w/d). An 11-member team is waiting for you, which acts as a central technical interface between international customers, representations, service technicians and internal departments. As the first point of contact for customer requests, you take an important role in our support organization and work closely with different disciplines. You can expect varied tasks, exciting insights into our machines and processes, as well as the possibility of continuously expanding your technical knowledge. .
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Your tasks • Your profile • What we offer
Acceptance and processing of incoming customer requests in technical first-level support Collection, classification and prioritization of service requests in the ticket system Initial assessment and coordination of support cases with the relevant departments Coordination of communication between customers and internal contact persons Maintenance and updating of customer and machine data in the CRM and ticket system
Training as a mechatronic (m/w/d), electronic (m/w/d) or comparable technical qualification Basic knowledge in the field of machine and plant engineering (drive technology, electrical engineering and control technology), as well as first practical Experience in commissioning, maintenance and repair Embossed customer and service orientation, as well as structured and solution-oriented operation Very good knowledge of German and English, Spanish skills are advantageous Knowledge in SAP desirable, willingness to incorporate into internal CRM and ticket systems
Flexible working hours and the possibility of mobile work Free training & nutrition advice in our in-house health center Professional and individual onboarding Jobrad-Leasing Sales of VEMAG products for example sausages and burger bags Pretty cool VEMAG summer and winter parties High cost subsidy Last but not least – of course we have 30 days of vacation, an attractive remuneration as well as social benefits and a Tip Top Canteen, in which we offer products from our own production. ... and for Christmas there's a fir! !
Location
 | VEMAG Maschinenbau GmbH | |
| 27283 Verden (Aller) bei Bremen | ||
| Germany |
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