Technischer Customer Support – 1st Level (m/f/d)

As an employee:in 1st level support you are the central point of contact for our users. You ensure that our customers can safely install, understand and effectively use our software – whether by phone, remote support or email. You are the contact person for our customers with technical concerns about our software. You answer questions both by phone and in writing structured and solution-oriented. You support technical challenges – from installation to application. You document inquiries precisely in our ticket system and update the relevant data. You carry out software tests and thus contribute to the continuous improvement of our solutions.

That's what you bring You can safely master the German language in oral and written form. You like to phone and enjoy direct contact with people. You are a team player, customer- and service-oriented and keep your kindness and tranquility even in stressful moments. You have a completed technical or commercial training. Ideally, you could already gain first experience in the Call Center or in the telephone customer support. You are versed in dealing with Microsoft Windows networks and master Microsoft Office. Additional (not mandatory, but a real advantage):experiences in handling Microsoft SQL Server first knowledge in HTML web development

An agile IT company in the automotive sector with proven solutions. Flat structures, direct contact with colleagues: inside. A young, dedicated team with family atmosphere and pleasant working environment. Advanced working environment with modern technologies. Various tasks and a lived balance between work and leisure. Option on Homeoffice (by agreement) Opportunities for further education Motorcycle HanseFit membership Regular team events as well as unlimited coffee, tea and water. .