SERVISCOPE AG | Germany | 04xxx Leipzig | Permanent position | Full time | Published since: 31.03.2026 on stepstone.de
Head of Telephony Omnichannel (m/f/d)
We are an innovative banking service provider within the cooperative financial group and employ around 750 employees. As a subsidiary of Atruvia AG, we offer tailor-made solutions for banks and financial service providers in the private and corporate customer business. With our powerful customer service center, we support our partners in all areas of customer business. We take over administrative tasks as well as direct customer contact via telephone, chat and email. .
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Your tasks • Your profile • What we offer
You lead and develop your responsibility, shape its structure and promote a future-oriented, powerful organization. You control the operating daily business and ensure quality and efficiency. You develop and monitor KPIs, measure the success and derive optimization measures as well as projects. You communicate with clients, process escalations and support sales.
You have a commercial training, ideally with relevant professional experience in the financial services sector, and can demonstrate multi-year leadership experience in the service center environment. You have a sound business understanding, manage service-based business models successfully and develop teams efficiently. You think entrepreneurial, act forward-looking and inspire people to change with openness and customer focus.
Indefinite permanent employment in full-time (40 hours/week). Entry fee 57.000 €/full time. 30 days vacation. JobTicket & Bike-Leasing for sustainable mobility. Financial advantages: childcare allowance, occupational pensions & tax-free extras via our voucher card free of charge. Regular team events & corporate events for a strong community. .
Location
 | SERVISCOPE AG | |
| 04103 Leipzig | ||
| Germany |
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