Service Delivery Manager (m/f/d)

Are you looking for a varied and responsible activity in an international environment? Then you are right with us! As a service delivery manager, you can expect exciting customers from a wide range of industries as well as a motivated team that focuses on short decision-making and a collegial team. Your tasks In your role, you take responsibility for the support of a firm customer portfolio and are the central contact person for customers in all service-related issues. You ensure compliance with Service Level Agreements (SLAs) and agreed KPIs. In addition, you will take care of the planning, implementation and moderation of service reviews, governance and escalation appointments. You are responsible for managing incidents, escalations and the sustainable follow-up of measures, analysing service key figures and deriving optimization measures. You also coordinate internal departments and external service providers to ensure high service quality. You support transit, service introductions and continuous service improvements (CSI). The building of trusted customer relationships and the identification of optimization and upselling potentials also fall within your responsibility.

Completed studies in (economic) informatics, business management or comparable training in the IT environment. Hand-resistant professional experience in service delivery management, service management or IT project management. Good knowledge of IT service management processes, ideally with ITIL 4 or ISO 20000. Experiences in dealing with enterprise customers and complex IT infrastructures or cloud environments. Structured, independent and solution-oriented mode of operation. High customer orientation and safe occurrence at professional and management level. Embossed communication, moderation and organization skills. Very good knowledge of German and English in word and writing.

A dedicated team with friendly colleagues, flat hierarchies and little bureaucracy. Living office with good public transport and parking facilities. Modern working environment with flexible working hours and home office options. Individual training and development opportunities. Open corporate culture and self-sponsored work with the possibility of actively developing and shaping processes and services. Benefits and resources of a successful international group – with personal proximity and local focus. Free drinks and snacks, for the healthy start to the day or even the extra serving of coffee in the morning. Versatile benefits such as Germany ticket, kindergarten grants, E-Gym Wellpass, BusinessBike or Givve, the prepaid card with your monthly balance. Employee events, vouchers and discounts. .