Team Leader Call Center / Receivables Management (m/f/d)

Professional and disciplinary leadership of a team of telephone agents Day control of inbound and outbound campaigns Monitoring of dialer, contact and final rates in real time Personal use and holiday planning Coaching, conversation monitoring and quality assurance Employee talks, target agreements and performance reviews Disorders and other labour law measures Recruiting new agents — from selection to incorporation Optimizing conversation scripts and campaign processes Regular reporting to management

Multiannual management experience in the call center, contact center, telesales or receivable management Practical experience with Dialer systems (Predictive, Preview or Power Dialer) Experience in KPI-controlled leadership of sales-oriented teams High numerical affinity — You read a statistics before you say good morning Enforcement strength combined with real team building competence Self-responsible work without constant backwind from above Very good knowledge of German in word and writing

Fixed content + performance-based bonus Direct design space — no group apparatus Short decision paths to the management Modern contact center environment with dialer system unlimited contract, full-time Self-responsible construction of your leadership structure Location Nuremberg, no travel activity Growing company with real development opportunities Company vehicle possible after sampling time