IT Service Desk Agent (m/f/d)

Acquisition, qualification and processing of IT enquiries and service enquiries in first-level support (telephone, email or ticket system) Documentation, prioritization and forwarding of tickets to defined processes and SLAs Support for standard applications and IT systems, in particular in the Microsoft environment (Windows, Office 365, AD) Analysis and elimination of technical problems according to defined solutions Communication with users in a clear, service-oriented language – also on technical topics Cooperation with downstream support units and external service providers to find solutions Support in the maintenance of the knowledge database and standardised solution documentation Working with the continuous improvement of support processes Active participation in team meetings and internal training

Complete IT training (e.g. specialist in system integration) or comparable qualification First experience in IT support or service desk of advantage Good knowledge of Windows operating systems, MS Office 365 and ideally Active Directory Experience in handling ticket systems (e.g. ServiceNow, OTRS, Matrix42 or similar) Embossed customer and service orientation as well as a safe, friendly appearance Analytical thinking, reliability and structured working Willingness to incorporate into new topics and technological developments Team skills and joy in working in a dynamic environment Very good German knowledge in word and writing, English knowledge of advantage

Experience Flexibility & Work-Life Balance: You have the opportunity to work independently from the Mobile Office/Remote with defined presence days in Rain. Flexible working hours and 30 days of holiday per year are of course included. In addition, you can use up to 10 days per year. For even more flexibility and personal balance. A 2nd family: At Dehner you are part of a family team that holds together from day one. In your early days, you will experience our strong welcome culture through the onboarding process. And also after that we live a culture of coexistence – mutual support and cohesion are simply part of it. Healthy with each other: Your health is our first priority. This is why we offer you comprehensive measures in the context of our occupational health management. Lease your desired bike at low cost or promote your health with our corporate fitness program. For more well-being and balance in everyday life. Growth guarantees: We not only bring plants to grow – your professional development is also at our heart. With targeted support and individual development programs, we ensure that you can flourish professionally and fully develop your talents. Benefit from multiple benefits: At Dehner we know that performance must be rewarded fairly. This is why we offer you an attractive payment via industry level, holiday and Christmas money, an occupational retirement and exclusive employee discounts at top brands. In addition, you will benefit from a 20 % personnel discount. So there is also more financial space for the beautiful things in life. Leave footprints: You want to move something – you can move something! We are looking forward to your ideas and are always ready to follow new paths. .