frostkrone Tiefkühlkost GmbH | Germany | 33xxx Paderborn, Rheda-Wiedenbrück | Permanent position | Full time / Home office | Published since: 14.04.2026 on stepstone.de
Team Leader Customer Service / Internal Sales in the Food Industry (m/f/d)
Frost crown constantly goes new flavors. Since 1997 we have been supplying huge finger food, now far beyond Europe's borders to the USA. Innovative ideas and the most modern technologies make us so irresistible. Also as an employer. But our latte in terms of quality is high. Not only when selecting our ingredients, but also when it comes to new employees in the frost crown team. In addition to all creativity and the courage to try new things, we invest in technologies, machines, processes and very important – MENSCHEN. Guard heads, motivated team players and future-hungry fellow designers are welcome to us. We have some really tempting job offers that you will lick your fingers. Have you got cravings? ?
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Your tasks • Your profile • What we offer
As a team leader Customer Service (m/w/d), you take responsibility for our Customer Service Team and ensure that our customers receive a fast, competent and solution-oriented support. You report to the Supply Chain division manager.
Professional and disciplinary leadership and further development of the customer service team (approx. 5 persons) Ensuring smooth processing of customer requests, orders, complaints and delivery information Optimization and monitoring of service quality and creation of KPIs, forecasts, reporting and service analyses Close cooperation with sales, logistics, production and quality assurance to reliably meet customer-specific requirements Control of order processing including prioritization, escalation management and problem solution in an FMCG environment Analysis of customer feedback, identification of potential for improvement and implementation of appropriate measures Participation in transnational projects (e.g. process optimization, digitization) Contact for key accounts and customers for service-related concerns
Completed commercial training or studies (e.g. BWL, food industry, logistics) Multiannual professional experience in customer service in manufacturing, ideally in the food industry or in the FMCG environment First leadership experience or desire to develop into a leadership position Service orientation at a high level, combined with safe occurrence to customers and internal interfaces Very good communication and problem solving skills Structured, proactive operation and high organisational competence Experience in handling ERP/CRM systems; safe handling of MS Office Very good German and good English skills
Varied task area in the area of finger food Action-rich corporate events and culinary actions Corporate Benefits: Benefits for numerous brands and shops Individual sliding time models and remote work control Sports navigation: Discounted leisure and fitness Employees promote cooperation programme
Location
 | frostkrone Tiefkühlkost GmbH | |
| 33378 Paderborn, Rheda-Wiedenbrück | ||
| Germany |
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